Reservations Agent

Millennium Hotels; Greater London; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Social events

Training and development

Complimentary meals

Job summary

The Baileys Hotel London is seeking a Reservations Agent to be the first point of contact for guests and stakeholders, delivering friendly, professional service and entering accurate booking details into Opera promptly.

You will apply a selling attitude to maximise room sales and hotel revenues, maintain knowledge of Opera, and work to deadlines with good organizational and multitasking skills.

Qualifications

• Experience using Opera PMS or similar reservations systems.
• Strong organisational skills and ability to multitask under pressure.
• Excellent attention to detail for accurate booking entry.

Responsibilities

• Be the first point of contact for guests and stakeholders.
• Enter all booking details into Opera accurately and promptly.
• Maintain up-to-date knowledge of department standards and procedures.
• Utilise product knowledge to maximise revenue opportunities.
• Demonstrate a sales attitude to improve room sales and hotel revenues.
• Ensure calls and reservations are handled professionally and efficiently.

Skills

Opera system

Customer service

Organizational skills

Multitasking

Tools

Opera PMS

Job description

The Baileys Hotel London is looking for Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Reservations Agent key responsibilities:

• To be fully conversant with the Opera system and to apply it to individual and group reservations
• To be fully aware of all department standards of performance and procedures and to follow them
• To be fully aware of all information required for a reservation and to obtain it accurately and efficiently
• To possess a thorough product knowledge at all times and to utilise this information when dealing with clients
• To operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenue
• To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards.

Requirements

• Experience and knowledge of Opera.
• Capacity to complete jobs within the deadlines.
• Excellent organizational skills and the ability to multitask and work under pressure.

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• As well as real opportunities to develop and gain promotion within the industry.

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