Groups Reservations Team Lead

Millennium Hotel and Resorts UK; Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Social events

Training & development

Pension salary sacrifice

Career development

Discount on accommodation

50% F&B

Life Assurance

Volunteer days

Complimentary meals

Season ticket loan

Wellbeing benefits

Job summary

The Copthorne Tara Hotel London Kensington seeks a Groups Reservations Supervisor to lead the groups team, handle all group inquiries, and ensure accurate rate quoting, deposits, contracts, and information flow. The role focuses on maximizing hotel revenue through effective group management.

You will supervise the group bookings process, train the team, and maintain system accuracy in Fidelio/Opera while coordinating with other departments in a fast-paced hotel environment in London.

Qualifications

• Excellent attention to detail and accuracy.
• Excellent written/verbal communication and the ability to communicate across all levels of an organization.
• Confident individual who is adept in prioritising and managing multiple projects and tasks simultaneously.
• Ability to take the initiative and deal with unexpected situations and last minute changes.
• Ability to deal with sensitive and confidential data.

Responsibilities

• Manage all Group Block Space – Leisure Groups / Ad Hoc Corporate Groups / Exhibition & Event Groups and Allocations.
• Supervise the Group Sales Executives and Groups Co-ordinator in quoting and administration of all group bookings; train and develop the team.
• Respond to all incoming inquiries for ad hoc groups and provide accurate quotations.
• Decide on acceptance or rejection of group bookings based on rate and availability to maximise revenue.
• Be fully knowledgeable in using the Fidelio and Opera reservations system.
• Input Group/Block Reservations into Fidelio and Opera with accurate details per standards.

Skills

Attention to detail

Communication skills

Multitasking

Initiative

Confidential data handling

Tools

FIDELIO

OPERA

Job description

The Copthorne Tara Hotel London Kensington seeks a Groups Reservations Supervisor to lead the groups team, handle all group inquiries, and ensure accurate rate quoting, deposits, contracts, and information flow. The role focuses on maximizing hotel revenue through effective group management.

You will supervise the group bookings process, train the team, and maintain system accuracy in Fidelio/Opera while coordinating with other departments in a fast-paced hotel environment in London.