Reservations Agent

Millennium Hotel and Resorts UK; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Complementary meals

Discount on accommodation worldwide

Life Assurance

My Millennium discount perks

Pension Salary Sacrifice Scheme

Career development

Training and development

Job summary

The Copthorne Tara Hotel London Kensington is seeking a Reservations Agent to be the first point of contact for guests, handling bookings with Opera and a selling attitude to maximise room revenue. You will maintain high standards and work efficiently with a team in a busy 4-star hotel in Kensington, London.

Experience with Opera, strong organizational and communication skills, and a proactive approach to identify sales opportunities are essential for success in this role at Millennium Hotels

Qualifications

• Experience with the Opera Reservation system for individual and group bookings.
• Strong attention to detail when gathering reservation information.
• Excellent communication and a sales-oriented approach.

Responsibilities

• Be the first point of contact for guests and stakeholders.
• Enter correct booking information into Opera in a timely manner.
• Apply a selling attitude to maximise room sales and revenue.
• Follow department standards and procedures.
• Understand and use departmental telephone standards.

Skills

Opera system

Sales mindset

Multitasking

Organizational skills

Customer service

Tools

Opera PMS

Job description

The Copthorne Tara Hotel London Kensington is looking for Reservations Agent tobe the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude at all times in order to maximise room sales and Hotel Revenues.

Reservations Agent key responsibilities:

• To be fully conversant with the Opera system and to apply it to individual and group reservations
• To be fully aware of all department standards of performance and procedures and to follow them
• To be fully aware of all information required for a reservation and to obtain it accurately and efficiently
• To possess a thorough product knowledge at all times and to utilise this information when dealing with clients
• To operate with a sales attitude and be aware of the sales opportunities within the Hotel which will assist with the maximisation of revenue
• To have a comprehensive understanding of the departmental telephone standards and that calls are answered and handled in a timely manner in accordance with departmental standards

About the Hotel

The Copthorne Tara Hotel London Kensington is an elegant contemporary 4-star hotel in prestigious Kensington, located two minutes’ walk to High Street Kensington Underground station, making exploring easy. The hotel offers well-appointed and comfortable guest rooms combining Standard, Superior and Club accommodation. Club rooms offer iconic views over the city and include Club Lounge access for complimentary breakfast and refreshments.

Guests can sample the authentic Singaporean, Malaysian and Chinese cuisine at Bugis Street, traditional pub fare at the Brasserie Restaurant& Bar or relax in our tea lounge.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into four collections: Leng’s Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

#TARACaterer

• Experience and knowledge of Opera.
• Capacity to complete jobs within the deadlines.
• Excellent organizational skills and the ability to multitask and work under pressure.
• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• My Millennium discount perks
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme
• As well as real opportunities to develop and gain promotion within the industry.