Reservations Agent

The Langham, London; United Kingdom; On-site; GBP 20,000 - 30,000; Full time

Job summary

A luxury hotel in the UK is seeking a Reservations Agent to provide exceptional customer service and manage reservation inquiries. You will utilize the OPERA system for bookings and maintain accurate department correspondence. Ideal candidates should have strong organizational skills, a positive attitude, and experience in hospitality. The role offers benefits like meals on duty and colleague recognition.

Benefits

Meals on duty

Free accommodation at other Langham Hotels

Pension plan

Colleague recognition system

Learning and development opportunities

Qualifications

• Proven track record in customer service and hospitality.
• Strong attention to detail and organizational skills.
• Ability to work effectively in a team environment.

Responsibilities

• Answer all incoming reservation inquiries promptly.
• Input accurate reservations into the OPERA system.
• Maintain accurate filing systems for department correspondence.
• Follow up on 'no-shows' and charge accordingly.
• Perform general office duties such as photocopying and scanning.

Skills

Excellent customer service skills

Strong organisational and administrative skills

Strong computer skills (Microsoft Office, Opera PMS)

Ability to produce accurate work

Great team player

Positive attitude

Tools

OPERA reservations system

Microsoft Office

Job description

Job Description

We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level, in the position of a Reservations Agent.

The key activities connected with the role of the Reservations Agent are as follows :

• answer all incoming Reservation enquiries, by telephone, fax or e-mail, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
• to be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
• input reservations into the OPERA system, ensuring all details are accurate and complete in line with the agreed departmental standard.
• maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
• to ensure all system traces are actioned on a daily basis
• to ensure all 'no-shows' from the previous night are followed up and charged accordingly
• to perform general office duties such as photocopying, scanning, filing daily.

Key requirements for the Reservations Agent role are as follows :

• Excellent customer service skills and ability to build the rapport with guests
• Ability to produce work with a high degree of accuracy and attention to detail
• Strong organisational and administrative skills
• Strong computer skills; all Microsoft Office packages and working knowledge of Opera PMS is essential.
• Great team player
• Positive attitude

The Langham, London offers a wide range of benefits which include : meals on duty, holidays, free accommodation at other Langham Hotels, pension plan, colleague recognition system, learning and development opportunities and many more.

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar, extensive Meeting & Events facilities and Europe’s first Chuan Spa.The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.