Reservations Agent

Events & Reservations; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality provider in St Albans is looking for a passionate Reservations Assistant Manager. You'll support the Reservations Manager and lead the team, ensuring excellent guest experiences and maximizing revenue. With a focus on detail and a strong leadership capability, you will thrive in a vibrant team. This role offers dynamic training opportunities and a range of staff benefits. If you want to grow in a rewarding environment, this is the opportunity for you.

Benefits

Wide range of training and development opportunities

Free staff meals and parking

Discounted food and beverage

28 days holiday and extra day on your birthday

30% discount on Spa treatments

10% discount on Spa products

Friend referral bonus

Discounted global hotel rates

Qualifications

• 2+ years’ experience in hotel reservations or front office.
• Familiarity with booking systems/PMS.
• Natural leadership skills with the ability to motivate a team.
• Confidence working with data and reports.

Responsibilities

• Support the Reservations Manager in daily operations.
• Maximise occupancy and revenue through effective reservations.
• Ensure efficient booking experience for guests.
• Lead the team in the absence of the Reservations Manager.

Skills

Hotel reservations management

Leadership

Attention to detail

Communication skills

Tools

Opera PMS

Job description

Full Time Position (40 hours)- Shifts typically range from 8:30 AM until 18:00 PM

Join the Sopwell House Family!

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We’re proud to be a place where exceptional service is delivered with warmth, pride and purpose. We’re currently looking for a passionateReservationsAssistant Managerto join our dedicated team.

Your role in our family:

• Support the Reservations Manager in the daily running of the department
• Help maximise occupancy and revenue through effective reservations management
• Ensure a smooth and efficient booking experience for all guests
• Lead and supervise the team in the absence of the Reservations Manager
• Attend Head of Department meetings and contribute to hotel-wide goals
• Uphold high service standards and support training and development of team members
• Undertake Hotel Duty Manager shifts as required, ensuring the smooth operation of the hotel.

What would make you the perfect fit?

• 2+ years’ experience in hotel reservations or front office
• Familiarity with booking systems/PMS (e.g., Opera preferred)
• A highly organised approach with strong attention to detail
• Natural leadership skills with the ability to motivate and support a team
• A calm, solution-focused mindset under pressure
• Confidence working with data, reports, Word, and Excel
• A genuine passion for hospitality and delivering seamless guest experiences
• Excellent communication skills, both written and verbal

The Best Bit:

• Wide range of training and development opportunities
• Free staff meals and parking
• Discounted food and beverage, accommodation and spa
• 28 days holiday and 1 extra holiday day on your birthday
• 30% discount on Spa treatments and Spa days
• 10% discount on Spa products
• Introduce a friend at work bonus
• Preferred Hotel Group discounted global hotel rates

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of ‘Perfect Contentment’ for both our team members and guests alike ‘Spreading kindness one act at a time’ along the way. Our team pride themselves on ‘Performing with Drive and Serving with Soul’ in everything we do.

“Being a part of the Sopwell Family made me think anything was possible in my career”

If this sounds like your dream job, we would love to hear from you!

All applicants must have the right to live and work in the UK. Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.

Compensation: Competitive salary