Reservation Agent

Malmaison Belfast; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A global hospitality leader in London is seeking a Reservations Agent to join their UK Head Office. This role involves delivering exceptional customer service and ensuring guest satisfaction. The ideal candidate will have a proven background in reservations, strong attention to detail, and a passion for creating memorable experiences. This position offers opportunities for growth and development within a collaborative team environment.

Qualifications

• Proven experience in a similar role.
• Excellent attention to detail and time management skills.
• Driven and enthusiastic individual with a passion for customer service.
• Enjoys working in a team to create memorable experiences.
• Desire to build upon leadership and team management skills.

Responsibilities

• Deliver exceptional customer service ensuring guest comfort and satisfaction.
• Record and confirm all reservations in line with company policy.
• Responsible for cross selling and upselling during enquiries.
• Assist the sales team in maintaining open communications with clients.

Skills

Customer service

Attention to detail

Time management

Team collaboration

Leadership skills

Multilingual

Job description

Overview

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

Responsibilities

At Frasers Hospitality UK Ltd we are looking for a motivated Reservations Agent to join our team at our UK Head Office. You will contribute to delivering exceptional customer service, ensuring guest comfort and satisfaction in a polite and professional manner. You will ensure all reservations are recorded and confirmed in line with company policy, being responsible for cross selling and upselling on initial enquiries. You will assist the sales team in maintaining open communications with clients and key accounts and help contribute to a culture of enthusiasm and success within the team and across the business.

You are a driven and enthusiastic individual with a passion for customer service who will enjoy developing positive relationships with guests, ensuring they have the best possible experience during their stay. You will be motivated by business targets and how best to achieve and go beyond these, working in an organised and efficient manner. You will feel confident working as part of a team, helping one another thrive and reach your highest potential.

What we’re looking for

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• Multilingual
• You must be eligible to work in the UK.