Research and Insights Analyst

bpha; Bedford; Hybrid; GBP 39,000; Full time

Job summary

A housing association in the United Kingdom seeks a Research and Insight Analyst to enhance customer experience through data analysis. The role involves delivering research projects, using various analysis techniques, and collaborating with diverse teams to gather valuable customer feedback. Ideal candidates will have strong communication, data analytics skills, and experience working directly with customers, all while supporting continuous improvement initiatives.

Benefits

Competitive salary of £38,157 per annum

28 days holiday PLUS Bank Holidays

Generous contributory pension scheme

Private health care

Free life assurance

Discounted gym membership

Opportunities for learning and development

Qualifications

• Experience of working with customers.
• Ability to use different analysis techniques such as sentiment analysis.
• Excellent IT skills, particularly with Microsoft applications.

Responsibilities

• Support delivery of research projects from scoping to reporting.
• Champion for research and analytics to improve customer insight.
• Collaborate with business functions to collect and interpret feedback.

Skills

Customer engagement

Data analysis

Communication

Research methods

Power BI

Tools

MS Word

MS Excel

Power BI

Job description

Permanent

Full Time - Monday Friday 9.00am - 5.00pm (flexible within business needs)

Are you passionate about customer satisfaction

We are currently looking for a customer focussed Research and Insight Analyst to proactively support an on-going programme of research and insight analysis to develop customer experience improvements across the organisation.

We are seeking an individual with a passion for championing the customer voice through the collection and analysis of customer satisfaction data communicate findings and make service improvement recommendations.

What you will be doing

• Effectively support the delivery of research projects from the early scoping stage through to reporting communicating findings and making recommendations as appropriate.
• Support all customer insight work being the champion for research and analytics.
• Use data analytics skills to triangulate various data sources to bring together the full customer feedback picture and make recommendations for service improvements.
• Work collaboratively with all business functions to ensure feedback is collected effectively and used in an outcome-based approach.
• Apply research findings within the business to inform evidence-based decision making and tell the story.

Key traits and qualifications

• Experience of working with customers.
• Excellent IT skills to include MS Word Excel and Outlook PowerPoint.
• Ability to use different analysis techniques such as sentiment analysis and key driver analysis and able to interpret data especially through Power BI reports(D).
• Understanding of research methods such as customer effort and NPS and able to interpret data.
• Demonstrate excellent communication skills and the ability to communicate and establish effective working relationships at all levels.
• Great listening skills are essential.
• The ability to clarify and communicate customer experiences and suggest service improvements based on findings.

Benefits

• A competitive salary of 38157 per annum
• 28 days holiday PLUS Bank Holidays
• A generous contributory pension scheme
• Private health care
• Free life assurance
• Access to an extensive suite of wellbeing services and tools including a digital gym
• Opportunities for learning and development
• Discounted gym membership
• Retail discount scheme

Hybrid Working

Please note the successful candidate will need to complete a basic DBS application.

Closing date : 31st October 2025

Interviews to be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.

About us

bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.

We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.

We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.

All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.

We own or manage over 19500 homes and over 500 staff.

Our vision and values

To build communities where people can live happily in a home they can afford.

Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.

We are ambitious

We are better together

We show empathy

We take responsibility

Benefits (additional)

• Holiday entitlement of 28-33 days a year plus public holidays
• Contributory pension scheme
• Competitive pay
• Life assurance cover
• Private healthcare
• Mental Health First Aid
• Counselling service
• Eye tests
• Discounted gym membership
• Cycle to Work scheme
• Free annual flu jabs
• Wellbeing activities and events
• Free fruit and refreshments
• Long service award
• Annual staff recognition awards
• Discretionary reward scheme
• Annual volunteering day
• Social events clubs and activities
• Breakout areas
• Onsite cafe / restaurant at headquarters
• Opportunities for professional training and qualifications
• Workshops and training sessions for new skills
• A fresh and modern eLearning platform

Key Skills

• Spss, Data Collection, R, Stata, Research Experience, Statistical Software, Data Mining, Calculus, Market Research, Operations Research, SAS, Data Analysis Skills

Employment Type : Unclear

Experience : years

Vacancy : 1