ReqCustomer Experience Adviser | Retail & Business Banking | S1 | Bromsgrove

Banco Santander; Bromsgrove; On-site; GBP 25,000; Full time

Job summary

A leading banking institution is looking for a Customer Experience Adviser in Bromsgrove. The role involves providing outstanding customer service, assisting with transactions, and building customer relationships. Candidates must have effective communication skills and a desire to go above and beyond for customers. This full-time position offers a starting salary of £24,500 per annum, with benefits including 25 days holiday and a pension contribution.

Benefits

25 days holiday plus bank holidays

Discretionary performance-related annual bonus

Voluntary healthcare benefits

Pension contribution

Employee discount platform

Qualifications

• Proven ability to deliver outstanding customer service, either face‑to‑face or telephony.
• Effective communication skills with customers to truly understand their needs.
• A real desire to go above‑and‑beyond for customers.
• Effective team working skills with a flexible can‑do approach.
• Openness to a broad range of activities, even if outside of standard expectations.
• Ability to grow, adapt and change to accommodate business needs and priorities.
• Right to work in the UK.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transaction queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop your knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Skills

Outstanding customer service

Effective communication

Team working

Flexibility

Adaptability

Job description

Job Summary

ReqCustomer Experience Adviser Retail & Business Banking S1 Bromsgrove

Country : United Kingdom

Join our community.

We are currently recruiting Customer Service colleagues with a starting salary of 24500 per annum. This is made up of a base salary of 24000 plus an additional 500 flexible benefit.

For our customers you’ll be more than just the friendly face and voice of Santander. You’ll be a listener and problem solver. Whether you’re helping someone with a simple cash transaction, aiding them with technology in the banking hall, transacting over the phone, or protecting your customers against fraud and scams, you’ll never know what the next challenge will be.

There’s plenty of support to help you thrive in a busy, varied, and challenging branch environment. You’ll be flexible in your approach, comfortable undertaking a broad range of activities, and take satisfaction in operating in a multi‑skilled environment.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day‑to‑day transaction queries and servicing.
• Answer customer calls into our contact centre.
• Build relationships and find solutions.
• Develop your knowledge of services and products to help our customers.
• Identify new ways to improve the customer experience.

Qualifications & Requirements

• Proven ability to deliver outstanding customer service, either face‑to‑face or telephony.
• Effective communication skills with customers to truly understand their needs.
• A real desire to go above‑and‑beyond for customers.
• Effective team working skills with a flexible can‑do approach.
• Openness to a broad range of activities, even if outside of standard expectations.
• Ability to grow, adapt and change to accommodate business needs and priorities.
• Right to work in the UK.

What Else You Need to Know

This is a full‑time permanent branch‑based role working 35 hours across Monday to Saturday, 8:00am – 6:00pm.

The role is based in our Bromsgrove branch.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We celebrate diversity and attract, retain and develop the most talented people through living our values of Simplicity, Personal, and Fairness.

Compensation & Benefits

Starting salary of 24000 plus a 500 annual cash allowance.

25 days holiday plus bank holidays, increasing to 26 days after 5 years of service with the option to purchase up to 5 contractual days per year.

Eligibility for a discretionary performance‑related annual bonus.

Voluntary healthcare benefits at discounted rates, including medical, dental, and health assessments.

Free access to digital health services (including GP) and wellbeing apps.

Free access to up to three weekly online classes.

We contribute 8% of salary into your pension; you can contribute up to 12.5% and convert some of our contribution to cash if preferred.

Company‑funded death‑in‑service benefit, income protection insurance, and optional discounted life assurance and critical illness cover.

Support your favourite causes through charitable giving and our community partnerships.

Share in Santander’s success by saving or investing in our share plans.

24/7 access to an online employee discount platform covering retailers, entertainment, dining out, travel, and more.

Right to Work in the UK

Every individual must have the right to work in the UK to commence employment with Santander either by nationality, visa, or work permit. If you do not have a right to work or your visa application is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

What to Do Next

If this sounds like a role you’re interested in, please apply. If there’s anything we can do in the recruitment process to help you achieve your best, let us know. You can contact us at the application portal or by email.

Additional Information

We welcome applications with the understanding that relocation may not be available. Santander will pay the employer mandatory government fees related to visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.