Repairs Service Administrator

Opus People Solutions; Redditch; On-site; GBP 17,000 - 23,000; Full time

Job summary

Redditch Borough Council is seeking a Repairs Services Administrator to join the Housing Property Services team. The role is office-based in Redditch and temporary for 3 months with potential extension.

You will schedule repairs for Council tenants, coordinate service requests, and maintain records while delivering strong customer service and efficient coordination with technicians.

Qualifications

• Strong organisational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proven experience in an administrative role
• Proficiency with office software and scheduling tools
• Ability to work independently and as part of a team.

Responsibilities

• Manage and coordinate repair service requests efficiently, ensuring timeline and communication with customers and technicians.
• Schedule appointments and allocate resources to meet project deadlines.
• Maintain accurate and up-to-date records of service activities, work orders, and customer interactions.
• Liaise with technicians and internal teams to ensure smooth workflow and problem resolution.
• Provide exceptional customer service by responding promptly to inquiries and updates.

Skills

Organisational skills

Multitasking

Communication skills

Administrative experience

Office software

Scheduling tools

Independent & team work

Tools

Scheduling tools

Job description

Repairs Service Administrator

Hourly rate: £14.59

Working hours: Monday-Friday 9am-5pm

Location: Crossgate House Redditch B98 7SN

This is an office-based role for a temporary 3 month contract, with opportunity for extension.

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Repairs Services Administrator to join the Housing Property Services department and provide administrative & customer service support by scheduling repairs for Council tenants.

Key Responsibilities

• Manage and coordinate repair service requests efficiently, ensuring timeline and communication with customers and technicians.
• Schedule appointments and allocate resources to meet project deadlines.
• Maintain accurate and up-to-date records of service activities, work orders, and customer interactions.
• Liaise with technicians and internal teams to ensure smooth workflow and problem resolution.
• Provide exceptional customer service by responding promptly to inquiries andupdates.

What we're looking for

• Strong organisational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proven experience in an administrative role
• Proficiency with office software and scheduling tools
• Ability to work independently and as part of a team.

All offers will be subject to satisfactory compliance screening, including right to work inthe UK and references.