Repairs Service Administrator

Confidential; Redditch; On-site; GBP 17,000 - 24,000; Full time

Job summary

Redditch Borough Council seeks a Repairs Services Administrator to join the Housing Property Services team. This office-based, temporary 3-month contract may be extended, and involves scheduling repairs for Council tenants and providing strong customer service.

Responsibilities include coordinating repair requests, maintaining records, and liaising with technicians to ensure smooth workflow. The role is based at Crossgate House, Redditch, with hours Monday–Friday 9am–5pm and an hourly rate of

Qualifications

• Proven experience in an administrative role.
• Strong organisational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proficiency with office software and scheduling tools.
• Ability to work independently and as part of a team.

Responsibilities

• Manage and coordinate repair service requests efficiently, ensuring timeline and communication with customers and technicians.
• Schedule appointments and allocate resources to meet project deadlines.
• Maintain accurate and up-to-date records of service activities, work orders, and customer interactions.
• Liaise with technicians and internal teams to ensure smooth workflow and problem resolution.

Skills

Organisational skills

Communication skills

Administrative experience

Team player

Tools

Office software

Scheduling tools

Job description

Repairs Service Administrator

Hourly rate: 14.59

Working hours: Monday-Friday 9am-5pm

Location: Crossgate House Redditch B98 7 SN

This is an office-based role for a temporary 3 month contract, with opportunity for
extension.

Opus People Solutions are recruiting on behalf of Redditch Borough Council for a Repairs Services Administrator to join the Housing Property Services department and provide administrative & customer service support by scheduling repairs for Council tenants.

Key Responsibilities:

• Manage and coordinate repair service requests efficiently, ensuring timeline and communication with customers and technicians.
• Schedule appointments and allocate resources to meet project deadlines.
• Maintain accurate and up-to-date records of service activities, work orders, and customer interactions.
• Liaise with technicians and internal teams to ensure smooth workflow and problem resolution.

Provide exceptional customer service by responding promptly to inquiries and
updates.

What we're looking for:

• Strong organisational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proven experience in an administrative role
• Proficiency with office software and scheduling tools
• Ability to work independently and as part of a team.

All offers will be subject to satisfactory compliance screening, including right to work in
the UK and references