Repairs Administrator

Confidential; Bexleyheath; On-site; GBP 25,000 - 31,000; Full time

Job summary

Confidential is seeking a Repairs Administrator to join a busy team in Loughton. The role centers on raising repair jobs, coordinating diaries, and ensuring repairs are delivered efficiently for residents.

You will liaise with residents, operatives and subcontractors, update management systems, produce reports, and maintain accurate records. The ideal candidate will have repairs, social housing, or property services experience and excellent organisation and communication skills, with the ability

Qualifications

• Experience in repairs or maintenance administration is essential.
• Experience in social housing, property services or construction is desirable.
• Excellent organisational, communication, and customer service skills.
• Proactive with attention to detail and able to work in a fast-paced environment.

Responsibilities

• Raising repair jobs and updating internal management systems.
• Allocating works to operatives and subcontractors.
• Managing operatives' diaries and scheduling appointments.
• Monitoring outstanding repairs and ensuring timely completion.
• Liaising with residents, operatives, supervisors and subcontractors.
• Handling calls, emails and enquiries.
• Maintaining records and completing administration to a high standard.
• Supporting the operations team with day-to-day admin tasks.
• Producing reports and updating spreadsheets as required.
• Delivering excellent customer service while complying with procedures.

Skills

Repairs administration

Social housing experience

Property services

Organisational skills

Communication skills

Customer service

IT skills (Microsoft Office)

Attention to detail

Tools

Microsoft Office

Repairs management systems

Job description

Repairs Administrator

Location: Loughton

Salary: Up to £28,000

Contract: Permanent

We are currently working with a well-established contractor who is looking to recruit a Repairs Administrator to join their busy team based in Loughton.

This is a fantastic opportunity for an organised and proactive administrator with experience within repairs, maintenance, social housing, or property services. You will play a key role in supporting the operational team by raising jobs, coordinating diaries, and ensuring repairs are delivered efficiently.

Key Responsibilities

• Raising repair jobs and updating internal management systems.
• Allocating works to operatives and subcontractors.
• Managing operatives' diaries and scheduling appointments.
• Monitoring outstanding repairs and ensuring jobs are completed within agreed timescales.
• Liaising with residents, operatives, supervisors, and subcontractors regarding appointments and work updates.
• Handling incoming calls, emails, and general enquiries.
• Maintaining accurate records and ensuring all administration is completed to a high standard.
• Supporting the wider operations team with day-to-day administrative duties.
• Producing reports and updating spreadsheets where required.
• Delivering excellent customer service while ensuring compliance with company procedures.

Skills & Experience

• Previous experience in a Repairs Administrator, Maintenance Administrator, Planner, Scheduler, or similar administration role.
• Experience within social housing, property services, or construction is highly desirable.
• Excellent organisational skills with the ability to manage multiple tasks.
• Strong communication and customer service skills.
• Good IT skills, including Microsoft Office and repairs management systems.
• A proactive approach with excellent attention to detail.
• Ability to work effectively in a fast-paced environment.

Equal opportunities employer.