Repairs Administrator

Hyperion Partners Limited; Greater London; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Social housing sector experience

Supportive working environment

Competitive hourly rate

Immediate contribution to team

Job summary

Hyperion Partners Limited in London is seeking an organised Repairs Administrator to support a busy housing association's repairs and maintenance team on a temporary basis. You will handle repair requests, log work orders, schedule contractors and keep residents informed with timely updates, ensuring a responsive and professional service throughout the contract.

The role requires strong IT skills, excellent communication, and the ability to prioritise in a fast-paced environment, with

Qualifications

• Experience in administration or customer service.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Good IT skills with Microsoft Office and databases.
• Ability to manage competing priorities in a fast-paced environment.
• Flexible and proactive, able to work independently.
• Available to start at short notice.

Responsibilities

• Receive, log and process repair requests from residents via telephone, email and online systems.
• Raise repair orders and maintain accurate records on the housing management system.
• Schedule appointments and coordinate access between residents and contractors.
• Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales.
• Respond to resident enquiries and provide updates on appointments, delays and repair progress.
• Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.
• Identify overdue or urgent repairs and escal.
• Assist with general administration, data entry and performance reporting.

Skills

Administration

Customer service

Organisational skills

MS Office

Database systems

Tools

Housing management system

Job description

Location: London
Salary: Competitive, dependent on experience
Contract: 6-12 Months
Department: Property Services / Repairs and Maintenance

About the Role

We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis.

This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service.

The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one.

Key Responsibilities

• Receive, log and process repair requests from residents via telephone, email and online systems.

• Raise repair orders and maintain accurate records on the housing management system.

• Schedule appointments and coordinate access between residents and contractors.

• Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales.

• Respond to resident enquiries and provide updates on appointments, delays and repair progress.

• Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.

• Identify overdue or urgent repairs and escal

• Assist with general administration, data entry and performance reporting.

Essential Requirements

• Previous experience in administration or customer service, ideally within housing or property maintenance.

• Excellent communication and telephone skills.

• Strong organisational skills and attention to detail.

• Good IT skills, including Microsoft Office and database systems.

• Ability to manage competing priorities in a fast-paced environment.

• A flexible, proactive approach and the ability to work independently.

• Availability to start at short notice.

Desirable Experience

Experience within a housing association, local authority or social housing environment would be advantageous. Familiarity with responsive repairs, contractor scheduling and housing management systems is desirable.

What We Offer

• An opportunity to gain further experience within the social housing sector.

• A supportive and professional working environment.

• Competitive hourly rate, dependent on experience.

• An opportunity to make an immediate contribution to a busy property services team.