Repairs Administrator

Confidential; Greater London; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Confidential is seeking a proactive Repairs Administrator to join a London housing association on a temporary 6-12 month basis. The role focuses on managing repair requests, coordinating contractors and delivering a responsive service to residents.

You will support a busy repairs and maintenance team, raise orders, schedule access, monitor progress and provide updates. Strong admin and IT skills, excellent communication, and the ability to work independently are essential.

Qualifications

• Experience in administration or customer service, ideally in housing or property maintenance.
• Excellent communication and telephone skills.
• Strong organisational skills and attention to detail.
• Good IT skills with Microsoft Office and database systems.
• Ability to manage competing priorities in a fast-paced environment.
• Flexible, proactive approach and ability to work independently.

Responsibilities

• Receive, log and process repair requests from residents via telephone, email and online systems.
• Raise repair orders and maintain accurate records on the housing management system.
• Schedule appointments and coordinate access between residents and contractors.
• Monitor outstanding repairs and follow up with contractors to ensure timely completion.
• Respond to resident enquiries and provide updates on appointments and repairs.
• Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.
• Identify overdue or urgent repairs and escalate as needed.
• Assist with general administration, data entry and performance reporting.

Skills

Administration

Customer service

Communication

Organisational skills

IT skills

Tools

Microsoft Office

Database systems

Job description

Location: London
Salary: Competitive, dependent on experience
Contract: 6-12 Months
Department: Property Services / Repairs and Maintenance

About the Role

We are currently seeking an organised, proactive and customer-focused Repairs Administrator to join a housing association on a temporary basis.

This is an excellent opportunity for an experienced administrator to support a busy repairs and maintenance team, helping to manage repair requests, coordinate contractors and ensure residents receive a responsive and professional service.

The successful candidate will be able to hit the ground running, manage a busy workload and provide effective administrative support from day one.

Key Responsibilities

• - Receive, log and process repair requests from residents via telephone, email and online systems.
• - Raise repair orders and maintain accurate records on the housing management system.
• - Schedule appointments and coordinate access between residents and contractors.
• - Monitor outstanding repairs and follow up with contractors to ensure work is completed within agreed timescales.
• - Respond to resident enquiries and provide updates on appointments, delays and repair progress.
• - Liaise with surveyors, repairs managers, housing officers and contractors to resolve issues.
• - Identify overdue or urgent repairs and elevate cases appropriately.
• - Assist with general administration, data entry and performance reporting.

Essential Requirements

• - Previous experience in administration or customer service, ideally within housing or property maintenance.
• - Excellent communication and telephone skills.
• - Strong organisational skills and attention to detail.
• - Good IT skills, including Microsoft Office and database systems.
• - Ability to manage competing priorities in a fast-paced environment.
• - A flexible, proactive approach and the ability to work independently.
• - Availability to start at short notice.

Desirable Experience

Experience within a housing association, local authority or social housing environment would be advantageous. Familiarity with responsive repairs, contractor scheduling and housing management systems is desirable.

What We Offer

• - An opportunity to gain further experience within the social housing sector.
• - A supportive and professional working environment.
• - Competitive hourly rate, dependent on experience.
• - An opportunity to make an immediate contribution to a busy property services team.