Office-Based Repairs Scheduler & Admin (Temporary)

SourceFlow; Redditch; Hybrid; GBP 17,000 - 24,000; Full time

Job summary

Redditch Borough Council is seeking a temporary Repairs Services Administrator in Redditch to join the Housing Property Services team. The role will involve scheduling repairs for council tenants, coordinating with technicians, and providing high-quality customer service.

The position is office-based for a 3-month contract with potential extension. Key duties include managing service requests, maintaining records, and ensuring timely communication with customers and teams.

Qualifications

• Strong organisational and multitasking abilities.
• Excellent communication skills, both verbal and written.
• Proven experience in an administrative role.
• Proficiency with office software and scheduling tools.
• Ability to work independently and as part of a team.

Responsibilities

• Manage and coordinate repair service requests efficiently, ensuring timely communication with customers and technicians.
• Schedule appointments and allocate resources to meet project deadlines.
• Maintain accurate and up-to-date records of service activities, work orders, and customer interactions.
• Liaise with technicians and internal teams to ensure smooth workflow and problem resolution.
• Provide exceptional customer service by responding promptly to inquiries and updates.

Skills

Organisational skills

Communication skills

Administrative experience

Scheduling tools

Team player

Tools

Microsoft Office

Job description

Redditch Borough Council is seeking a temporary Repairs Services Administrator in Redditch to join the Housing Property Services team. The role will involve scheduling repairs for council tenants, coordinating with technicians, and providing high-quality customer service.

The position is office-based for a 3-month contract with potential extension. Key duties include managing service requests, maintaining records, and ensuring timely communication with customers and teams.