Repairs Coordinator

Tate; West of England; Híbrido; GBP 18.000 - 25.000; Jornada completa

Descripción de la vacante

Tate in Brislington, Bristol, is seeking a confident and organised Repairs Scheduling Coordinator to join its Housing and Landlord Services team. You will arrange repairs for council residents, keep appointments on track and act as a key contact for residents and on-site colleagues.

This temporary, office-based role will move to a hybrid model after an initial period, with a 37-hour week, Monday to Friday, and a pay rate of £15.56 per hour.

Formación

• Previous customer service experience.
• Strong verbal and written communication skills.
• The confidence to speak with residents, colleagues and stakeholders every day.
• Excellent organisation and task-prioritisation skills.

Responsabilidades

• Schedule and coordinate repairs for council homes.
• Ensure repairs proceed as planned and respond quickly when issues arise.
• Keep residents informed about the progress and status of their repairs.
• Support on-site colleagues by answering queries and resolving operational problems.
• Work closely with trade-specific managers, supervisors and other council departments.
• Help ensure repairs are completed promptly and to an excellent standard.
• Deliver a consistently positive service to residents and stakeholders.

Conocimientos

Customer service

Communication

Organisation

Team collaboration

Descripción del empleo

£15.56 per hour

Based in Brislington, office based for 2 months, then hybrid

Temporary - currently until end of Jan 27, but extension opportunities

37 hours per week, Monday to Friday

A local council is looking for a confident and organised Repairs Scheduling Coordinator to join its busy Housing and Landlord Services team. You will arrange repairs for council residents, helping to ensure work is completed and will be acting as a key point of contact for residents and on-site colleagues, you will provide updates, resolve issues and keep appointments running smoothly.

Key responsibilities

• Schedule and coordinate repairs for council homes.
• Ensure repairs proceed as planned and respond quickly when issues arise.
• Keep residents informed about the progress and status of their repairs.
• Support on-site colleagues by answering queries and resolving operational problems.
• Work closely with trade-specific managers, supervisors and other council departments.
• Help ensure repairs are completed promptly and to an excellent standard.
• Deliver a consistently positive service to residents and stakeholders.

About you

• We are looking for someone who thrives in a busy, fast-paced environment and takes pride in delivering excellent customer service.
• Previous customer service experience.
• Strong verbal and written communication skills.
• The confidence to speak with residents, colleagues and stakeholders every day.
• Excellent organisation and task-prioritisation skills.
• The ability to remain calm and find practical solutions under pressure.
• A collaborative approach and the ability to work effectively across different teams.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application