Repairs Scheduler / Scheduling Assistant - Motherwell

Recruitme; Motherwell; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Bonus up to 25%

23 days holiday

Holiday buy and sell option

Company pension

Parking

Employee Assistance Programme and well

Referral bonus

Training opportunities

Flu vaccinations

Job summary

RecruitME is recruiting a Repairs Scheduler / Scheduling Assistant to join an Asset Management team in Newhouse, supporting reactive property maintenance and void works across Central Scotland.

You’ll plan daily diaries for multi-trade operatives, arrange appointments with tenants and keep repairs moving. You’ll coordinate trades, respond to urgent changes, and ensure records and reports are accurate.

Qualifications

• Two years’ experience in a comparable scheduling or repairs planning role.
• Experience coordinating trade operatives.
• Experience in social housing repairs is preferred; facilities management scheduling also considered.

Responsibilities

• Schedule repairs for joiners, plumbers, electricians, painters and other property maintenance trades.
• Allocate jobs based on trade skills, availability, priority and realistic completion times.
• Reorganise diaries when emergency repairs or changing circumstances affect planned appointments.
• Contact tenants and customers to arrange appointments, explain changes and resolve queries.
• Check completed jobs, reviewing operative notes, photographs, videos and supporting documents.
• Issue and close subcontractor jobs, maintain accurate records and follow up outstanding actions.
• Monitor scheduling dashboards and operational reports to support response targets and timely completion.

Skills

Scheduling

Coordinating trades

Customer service

Problem solving

MS Office

CAFM systems

Tools

Microsoft Office

CAFM systems

Bell Group scheduling system

Job description

Location: Newhouse, North Lanarkshire
Salary: £26,–£27, per annum + bonus opportunity up to 25%, subject to scheme terms
Permanent | Full time | Office based

Can you keep a busy team of tradespeople organised when priorities change?

RecruitME is recruiting a Repairs Scheduler / Scheduling Assistant to join an Asset Management team in Newhouse, supporting reactive property maintenance and void works across Central Scotland.

You’ll plan daily diaries for multi-trade operatives, arrange appointments with tenants and keep repairs moving. From urgent two-hour emergencies to routine repairs with 28-day timescales, you’ll use your judgement to allocate work, adjust schedules and keep everyone informed.

Working closely with operatives, subcontractors and Contract Managers, you will:

Schedule repairs for joiners, plumbers, electricians, painters and other property maintenance trades.

Allocate jobs based on trade skills, availability, priority and realistic completion times.

Reorganise diaries when emergency repairs or changing circumstances affect planned appointments.

Contact tenants and customers to arrange appointments, explain changes and resolve queries.

Check completed jobs, reviewing operative notes, photographs, videos and supporting documents.

Issue and close subcontractor jobs, maintain accurate records and follow up outstanding actions.

Monitor scheduling dashboards and operational reports to support response targets and timely completion.

What you’ll bring

You’ll have at least two years’ experience in a comparable scheduling or repairs planning role, with experience coordinating trade operatives.

Social housing repairs experience is preferred, although candidates with relevant facilities management scheduling experience will also be considered.

We’re looking for someone who understands how long different trade jobs take, stays calm when urgent work disrupts the diary and communicates clearly with tenants and colleagues.

You’ll also need strong organisation, customer service and problem-solving skills, alongside confidence using Microsoft Office and computerised scheduling systems. CAFM experience would be useful, and training will be provided on Bell Group’s systems.

The package

Opportunity to earn up to 25% bonus, subject to scheme terms.

23 days’ holiday plus public holidays, increasing with service.

Holiday buy and sell option.

Company pension and parking.

Employee Assistance Programme and wellbeing support.

Referral bonus, flu vaccinations and training opportunities.