Repairs Scheduler

Confidential; High Wycombe; On-site; GBP 25,000 - 35,000; Full time

Job summary

Confidential in High Wycombe is seeking an experienced Repairs Scheduler to join a busy social housing team. The role focuses on coordinating operatives' diaries, booking resident appointments and ensuring repairs are completed efficiently and within service level agreements.

You will manage daily workloads, prioritise emergencies and keep internal systems updated with job statuses and completion notes, delivering a high standard of customer service throughout the repairs process.

Qualifications

• Previous experience working as a Repairs Scheduler within social housing.
• Good understanding of responsive repairs and maintenance processes.
• Experience scheduling operatives and managing a busy workload.
• Strong communication, organisation and time-management skills.
• Confident using computer systems and repairs management software.
• Ability to work under pressure and prioritise competing demands.

Responsibilities

• Schedule and allocate repairs and maintenance jobs to operatives and subcontractors.
• Coordinate daily workloads, ensuring operatives are working efficiently and travel time is minimised.
• Contact residents to arrange appointments and provide updates on repair works.
• Monitor outstanding jobs and chase progress to ensure repairs are completed within target timescales.
• Liaise with operatives, supervisors, residents and internal teams to resolve scheduling issues.
• Prioritise emergency, urgent and routine repairs appropriately.
• Update internal systems accurately with job statuses, appointments and completion notes.
• Ensure a high level of customer service is maintained throughout the repairs process.

Skills

Repairs scheduling

Social housing

Operative scheduling

Communication

Organisation & time management

Repairs software

Job description

Repairs Scheduler

Based in High Wycombe

Permanent

Fully Office based

Job Overview

We are currently recruiting for an experienced Repairs Scheduler to join a busy social housing team. The successful candidate will have previous experience within social housing, with a strong understanding of responsive repairs and maintenance scheduling.

You will be responsible for coordinating operatives' diaries, booking appointments with residents and ensuring repairs are completed efficiently and within agreed service level agreements (SLAs).

Key Responsibilities

• Schedule and allocate repairs and maintenance jobs to operatives and subcontractors.
• Coordinate daily workloads, ensuring operatives are working efficiently and travel time is minimised.
• Contact residents to arrange appointments and provide updates on repair works.
• Monitor outstanding jobs and chase progress to ensure repairs are completed within target timescales.
• Liaise with operatives, supervisors, residents and internal teams to resolve scheduling issues.
• Prioritise emergency, urgent and routine repairs appropriately.
• Update internal systems accurately with job statuses, appointments and completion notes.
• Ensure a high level of customer service is maintained throughout the repairs process.

Essential Requirements

• Previous experience working as a Repairs Scheduler within social housing.
• Good understanding of responsive repairs and maintenance processes.
• Experience scheduling operatives and managing a busy workload.
• Strong communication, organisation and time-management skills.
• Confident using computer systems and repairs management software.
• Ability to work under pressure and prioritise competing demands.