Repairs Scheduler

Build Recruitment Limited; Shepperton; On-site; GBP 28,000 - 30,000; Full time

Job summary

Build Recruitment Limited is seeking an experienced Scheduler to join a busy repairs and maintenance team in Shepperton. The role focuses on coordinating daily works and ensuring repairs are completed efficiently within agreed timescales.

You will schedule appointments, allocate work to operatives and subcontractors, manage diaries, handle queries from customers, and maintain accurate scheduling records. Candidates with experience in social housing repairs and proficiency with scheduling systems

Qualifications

• Experience in Scheduling/Planning/Coordination required.
• Background in social housing repairs or property services preferred.
• Experience with workforce management systems.
• Strong organisational and time management skills.

Responsibilities

• Schedule repairs, maintenance and installation appointments using workforce management systems.
• Allocate work to operatives and subcontractors considering skills, location, priorities and SLAs.
• Manage daily diaries to maximise productivity and minimise travel time.
• Ensure repairs are scheduled within client contractual timescales.
• Rebook and reallocate appointments due to access issues or delays.
• Handle incoming calls from customers, clients and contractors, providing updates.
• Maintain scheduling records and keep all appointments and work orders up to date.

Skills

Scheduling experience

Organisational skills

Time management

Communication with customers/contract

Tools

Workforce management systems

Job description

Scheduler – Repairs & Maintenance

Location: Shepperton
Salary: £28,000–£30,000 per annum
Hours: Full-time

We are currently recruiting for an experienced Scheduler to join a busy repairs and maintenance team based in Shepperton.

This is a great opportunity for someone with strong organisational and communication skills, ideally with experience within social housing or property maintenance, to play a key role in coordinating daily works and ensuring repairs are completed efficiently and within agreed timescales.

Key Responsibilities

• Schedule repairs, maintenance and installation appointments using workforce management systems.
• Allocate work to directly employed operatives and subcontractors, taking into consideration skillsets, geographical locations, priorities and SLA requirements.
• Manage and optimise daily diaries to maximise productivity and minimise travel time.
• Ensure emergency, urgent and routine repairs are scheduled in line with client contractual timescales.
• Rebook and reallocate appointments where access issues, delays or unforeseen circumstances arise.
• Handle incoming telephone calls from customers, clients and contractors, providing updates and resolving scheduling queries.
• Maintain accurate scheduling records and ensure all appointments and work orders are kept up to date.

About You

• Previous experience in a Scheduling, Planning or Coordination role.
• Ideally, a background within social housing repairs, maintenance or property services.
• Experience using workforce management or scheduling systems.
• Excellent organisational and time management skills.
• Confident communicating with customers, clients, operatives and contractors.
• Ability to work in a fast-paced environment and manage competing priorities.
• A proactive approach with strong attention to detail.