Scheduler / Repairs Planner

Ganymede Solutions Ltd.; Chertsey; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Job summary

Ganymede Solutions Ltd. is seeking a Scheduler / Repairs Planner to join our busy property maintenance team in a full-time, office-based role.

You’ll organise works, book appointments and keep day-to-day maintenance running smoothly, speaking with residents and operatives to coordinate tasks. The ideal candidate will have experience in social housing or property services, be highly organised, comfortable with high call volumes, and able to adapt to changing priorities while maintaining accurate

Qualifications

• Experience planning or scheduling responsive repairs.
• Good working knowledge of SOR codes and how they are used within repairs and maintenance.
• Experience managing a high volume of jobs and changing priorities.
• Experience coordinating operatives and/or subcontractors.
• Confident communicating with customers and residents, including vulnerable residents.
• Comfortable handling a high volume of calls and enquiries.
• Able to prioritise emergency and urgent repairs alongside planned workloads.
• Strong organisational skills and the ability to keep accurate records.
• Comfortable using job management, scheduling or repairs systems.
• Confident using Microsoft Office.

Responsibilities

• Booking repair and maintenance appointments.
• Working with SOR codes as part of the repairs process.
• Scheduling operatives and coordinating daily workloads.
• Speaking with tenants and residents over the phone.
• Rearranging appointments when priorities change.
• Updating job information and keeping records accurate.
• Liaising with engineers, tradespeople and operational teams.
• Helping resolve scheduling clashes and missed appointments.
• Supporting urgent and reactive works.
• Keeping customers updated on appointment times and changes.

Skills

Scheduling

Customer service

Communication

Microsoft Office

Tools

Job management system

Scheduling software

Microsoft Office

Job description

Scheduler / Repairs Planner

Salary: £26,000 to £30,000
Type: Permanent
Hours: Full-time, office based

I'm working with an established property maintenance business looking to add a Scheduler / Repairs Planner to its operational team.

This is a busy office based position where you'll be responsible for organising works, booking appointments and helping keep day to day maintenance activity running smoothly.

You'll spend a lot of your time speaking with residents, operatives and internal teams, so this would suit somebody who is comfortable on the phone, organised and able to keep on top of a changing workload.

Previous experience within social housing, property maintenance, construction or a similar service led environment would be ideal, although the most important thing is that you are confident dealing with people and can stay organised when things get busy.

What you'll be doing

• Booking repair and maintenance appointments
• Working with SOR codes as part of the repairs process
• Scheduling operatives and coordinating daily workloads
• Speaking with tenants and residents over the phone
• Rearranging appointments when priorities change
• Updating job information and keeping records accurate
• Liaising with engineers, tradespeople and operational teams
• Helping resolve scheduling clashes and missed appointments
• Supporting urgent and reactive works
• Keeping customers updated on appointment times and changes

What we're looking for

You'll need previous experience within a busy repairs, maintenance, social housing, property services or similar

The key requirements for this role are:

• Experience planning or scheduling responsive repairs
• Good working knowledge of SOR codes and how they are used within repairs and maintenance
• Experience managing a high volume of jobs and changing priorities
• Experience coordinating operatives and/or subcontractors
• Comfortable dealing with follow on works, remedials and job updates
• Confident communicating with customers and residents, including vulnerable residents
• Comfortable handling a high volume of calls and enquiries
• Able to prioritise emergency and urgent repairs alongside planned workloads
• Strong organisational skills and the ability to keep accurate records
• Comfortable using job management, scheduling or repairs systems
• Confident using Microsoft Office
• Able to remain calm and make sensible decisions when plans change at short notice
• Comfortable working full time from the office

Experience within social housing would be highly advantageous, particularly if you have worked within a responsive repairs contract working within a contractor or subcontractor led repairs.

The opportunity

This would suit somebody looking for a stable, permanent role within a busy property maintenance environment.

You'll be joining an established operational team and will have the opportunity to build experience across scheduling, repairs coordination and customer service.

This is a fully office based position, so applicants must be comfortable commuting into the office on a full time basis.

Ganymede is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation