Repairs & Maintenance Works Scheduler

Home Group Limited; North East; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

34 days leave

Health cash plan

Discounts on shops and holidays

Family friendly policies

Matching pension contribution

Life insurance

Job summary

Home Group is recruiting a Scheduling Officer to coordinate repairs and maintenance works for our trade operatives, ensuring daily tasks are clear and resources allocated efficiently. This role supports fast-paced service delivery and requires strong organisational skills and attention to detail.

This is a 12-month temporary secondment, full-time (37.5 hpw), in a hybrid role with office and home working. Salary £28,100 per year, plus up to 34 days leave and pension contributions, with wellbeing

Qualifications

• Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems.
• Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes.
• An eye for detail (let’s hope you spot no typos here), great at organising, planning, meeting deadlines and able to multitask.
• Excellent customer service skills to manage changing priorities.

Responsibilities

• Coordinating and scheduling repairs and maintenance works, so our trade operatives know each day what they need to do.
• Ensure our systems contain accurate, real-time information including maintenance works required on our customers’ homes and highlighting where job volumes exceed available resources so we can take appropriate action.
• Make appointments with customers and schedule emergency works.

Skills

Repairs scheduling

Workforce planning

Customer service

Attention to detail

Tools

MS Office

Job description

Salary £28,100 per annum, plus up to 34 days leave and matching pension contributions

Home a place where you belong...

Do you have a great knowledge of repairs and maintenance works? Great at organising and planning? Then join our fantastic team in providing an excellent allocation and scheduling service for our trade operatives jobs, driving productivity, efficiency and brilliant customer service. If you fancy working alongside a brilliant, team, then read on…

What you’ll do

• Coordinating and scheduling our repairs and maintenance works, so our trade operatives know each day what they need to do
• Ensure our systems contain accurate, real-time information including maintenance works required on our customers’ homes and highlighting where job volumes exceed available resources so we can take appropriate action
• Make appointments with customers and schedule emergency works

Join a team that cares about you as much as the customers we support. From flexible working to brilliant wellbeing support, you’re free to bring your best self to work and grow in a way that suits you. Be part of one of the UK’s top Great Places to Work! We can’t offer a CoS for this role.

You have

• Experience working in a fast-paced Repairs and Maintenance team using workforce planning systems
• Brilliant knowledge of repairs and maintenance activities for trades with experience in scheduling repairs and maintenance activities such as responsive, planned and cyclical work programmes
• An eye for detail (let’s hope you spot no typos here), great at organising, planning, meeting deadlines and able to multitask
• Excellent customer service skills to manage changing priorities.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• Temporary secondment (12 months), full time (37.5 hpw). You'll work Monday to Friday, 8.30am to 16.30 pm.
• This is a hybrid role meaning that you'll work from home as well as our office 2 days per week
• Able to use technology for planning and scheduling work using systems and Microsoft Office as well as collaborating with other colleagues.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a “me day”)
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Finally

For reasonable adjustments email [e-mail].

Proud member of the Disability Confident employer scheme