Scheduler / Repairs Planner

Ganymede Solutions Limited; Chertsey; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ganymede Solutions Limited is seeking a Scheduler / Repairs Planner to join its busy office-based team in the UK. You will organise repairs, book appointments and keep day-to-day maintenance activity running smoothly.

This role involves talking to residents, operatives and internal teams, managing a high workload and adapting to changing priorities while maintaining accurate records. Previous experience in social housing or property maintenance is preferred.

Qualifications

• Experience planning or scheduling responsive repairs.
• Good knowledge of SOR codes used in repairs and maintenance.
• Experience handling high volumes of jobs and changing priorities.
• Comfortable communicating with customers and residents, including vulnerable residents.
• Ability to prioritise emergency and urgent repairs alongside planned workloads.
• Strong organisational skills and record-keeping.
• Experience using MS Office and job management/scheduling systems.

Responsibilities

• Book repair and maintenance appointments.
• Work with SOR codes as part of the repairs process.
• Schedule operatives and coordinate daily workloads.
• Speak with tenants and residents over the phone.
• Rearrange appointments when priorities change.
• Update job information and keep records accurate.
• Liaise with engineers, tradespeople and operational teams.
• Resolve scheduling clashes and missed appointments.
• Support urgent and reactive works.
• Keep customers updated on appointment times and changes.

Skills

Scheduling

Organised

Phone communication

Customer service

Tools

Microsoft Office

Job management system

Scheduling software

Job description

Scheduler / Repairs Planner

Salary: £26,000 to £30,000
Type: Permanent
Hours: Full-time, office based

I'm working with an established property maintenance business looking to add a Scheduler / Repairs Planner to its operational team.

This is a busy office based position where you'll be responsible for organising works, booking appointments and helping keep day to day maintenance activity running smoothly.

You'll spend a lot of your time speaking with residents, operatives and internal teams, so this would suit somebody who is comfortable on the phone, organised and able to keep on top of a changing workload.

Previous experience within social housing, property maintenance, construction or a similar service led environment would be ideal, although the most important thing is that you are confident dealing with people and can stay organised when things get busy.

What you'll be doing

• Booking repair and maintenance appointments
• Working with SOR codes as part of the repairs process
• Scheduling operatives and coordinating daily workloads
• Speaking with tenants and residents over the phone
• Rearranging appointments when priorities change
• Updating job information and keeping records accurate
• Liaising with engineers, tradespeople and operational teams
• Helping resolve scheduling clashes and missed appointments
• Supporting urgent and reactive works
• Keeping customers updated on appointment times and changes

What we're looking for

You'll need previous experience within a busy repairs, maintenance, social housing, property services or similar

The key requirements for this role are:

• Experience planning or scheduling responsive repairs
• Good working knowledge of SOR codes and how they are used within repairs and maintenance
• Experience managing a high volume of jobs and changing prioritiesExperience coordinating operatives and/or subcontractors
• Comfortable dealing with follow on works, remedials and job updates
• Confident communicating with customers and residents, including vulnerable residents
• Comfortable handling a high volume of calls and enquiries
• Able to prioritise emergency and urgent repairs alongside planned workloads
• Strong organisational skills and the ability to keep accurate records
• Comfortable using job management, scheduling or repairs systems
• Confident using Microsoft Office
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