Repairs Administrator

Platinum Search Recruitment Limited; Broxbourne; On-site; GBP 30,000 - 40,000; Full time

Job summary

Platinum Search Recruitment Limited is seeking a Repairs Scheduler/Administrator to coordinate reactive repairs for a busy social housing repairs team in Broxbourne. You will manage scheduling, allocate tasks to operatives and subcontractors, and maintain clear communication with residents and clients.

The role requires strong organisational skills, experience with repairs management systems, and the ability to work in a fast-paced environment.

Qualifications

• Proven organisational and time-management abilities.
• Excellent communication and customer service skills.
• Experience with scheduling systems and MS Office.
• Background in repairs scheduling or maintenance coordination is a plus.

Responsibilities

• Schedule and coordinate reactive repairs and maintenance works.
• Allocate jobs to directly employed operatives and subcontractors.
• Manage daily diaries, workloads and appointment schedules.
• Liaise with residents and customers to arrange appointment times.
• Monitor repairs to ensure progress within SLAs.

Skills

Organisational skills

Time management

Communication skills

Customer service

Microsoft Office

Scheduling systems

Tools

Microsoft Office

Job description

Location: Broxbourne
Salary: 30,000 - 40,000 per annum depending on experience
Job Type: Full-time, Permanent

The Opportunity

Platinum Search Recruitment is working on behalf of a well-established and growing contractor to recruit an experienced Repairs Scheduler/Administrator.

This is an excellent opportunity for an organised, proactive and customer-focused individual to join a busy repairs and maintenance operation, coordinating the scheduling of operatives and ensuring repair works are completed efficiently and within agreed timescales.

The successful candidate will play a key role in the day-to-day running of the repairs service, acting as a central point of contact between residents, clients, subcontractors and field-based operatives.

Key Responsibilities

• Schedule and coordinate reactive repairs and maintenance works.
• Allocate jobs to directly employed operatives and subcontractors.
• Manage daily diaries, workloads and appointment schedules.
• Liaise with residents and customers to arrange suitable appointment times.
• Monitor outstanding repairs and ensure jobs are progressing within agreed service level agreements (SLAs).
• Respond to queries from residents, clients and operational teams.
• Rearrange appointments and manage changes to schedules where required.
• Ensure operatives have the correct job information, access details and materials requirements.
• Update the internal repairs management system accurately and in a timely manner.
• Monitor job completions and chase outstanding paperwork and updates.
• Escalate urgent repairs, delays and operational issues to the relevant management team.
• Maintain a high level of customer service throughout the repairs process.

The Ideal Candidate

• Previous experience working as a Repairs Scheduler, Repairs Administrator, Maintenance Coordinator, Planner or in a similar role.
• Experience within social housing, property maintenance or the building services sector would be advantageous.
• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• Ability to work effectively in a busy, fast-paced environment.
• Confident managing multiple priorities and changing workloads.
• Good IT skills, including Microsoft Office and experience using repairs management or scheduling systems.
• A proactive approach with excellent attention to detail.
• Ability to work independently and as part of a wider operational team.

What's on Offer?

• Competitive salary, dependent on experience.
• Permanent employment opportunity.
• Opportunity to join an established and expanding contractor.
• Supportive working environment