Planner Scheduler - GLA16081

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION; Glasgow; On-site; GBP 28,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Excellent annual leave

Strathclyde Pension Fund

Wellbeing initiatives

Discounted gym membership

Job summary

GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION seeks a Planner/Scheduler in Repairs and Maintenance to coordinate trades operatives and ensure efficient, timely repairs.

You will monitor workloads, adapt to daily changes, and communicate with colleagues via phone and email to keep customers informed and satisfied. Experience in scheduling and customer service is essential.

Qualifications

• Experienced managing workloads in a fast-paced environment with a demonstrable track record in service delivery and scheduling of repairs.
• Strong organisational and multi-tasking abilities, with proven capacity to handle complex situations and meet key deadlines.
• Positive, adaptable, and able to work effectively independently and within a team. Excellent problem-solving skills and a commitment to achieving objectives.
• Strong communicator, able to liaise effectively with key stakeholders to ensure excellent customer service.

Responsibilities

• Schedule trades operatives and manage workload to ensure efficient repairs.
• Utilise mobile solution and coordinate with teams to meet appointment requests.
• Maintain effective communication with colleagues via phone and email; debrief and rearrange repairs as needed.
• Request works orders to ensure repairs are carried out to high standard and completed.

Skills

Scheduling

Workload management

Organisational skills

Multi-tasking

Communication

Stakeholder liaison

Job description

Company: GLASGOW CITY COUNCIL AND ARMS LENGTH ORGANISATION

City Building provides a range of repairs and maintenance, manufacturing, construction and refurbishment activities for Glasgow City Council and Wheatley Housing Group’s citizens and customers as well as other public, private and third sector organisations.

City Building operates both the largest construction craft apprenticeship programme in Scotland, and Royal Strathclyde Blindcraft Industries (RSBi), one of the largest supported manufacturing businesses in Europe, around 200 people, more than 50% of whom have a disability.

Our accreditations include, ISO45001, ISO 14001 and ISO 9001:2015. We currently hold Investors in Young People Platinum award, an award we are immensely proud of as it recognises our focus on investing in and growing a skilled staff base.

As a City Building employee, you’ll enjoy a competitive salary, excellent annual leave, and access to the Strathclyde Pension Fund. You will also benefit from wellbeing initiatives and discounted gym membership, supporting a positive and healthy work life balance.

About the Role

The Planner/Scheduler role is a key member within the Repairs and Maintenance Division of City Building Glasgow and will contribute to the provision of an excellent customer experience and an efficient repairs and maintenance service.

The successful candidate will control the scheduling of trades operatives and will be responsible for ensuring the effective utilisation of the mobile solution, compliance with all appointment requests and ensuring a suitable level of workload is available for each trade operative. You will be required to be agile in the provision of this service based on daily occurrences that impact on planned arrangements and react to emerging situations.

You will work alongside the team to continually monitor the planning board for access to and completion of works and where required release previously retained availability to meet demand. Where spare capacity is shown, you will allocate work from the non-appointed category. You will ensure all resources are always utilised effectively.

You will be responsible for maintaining efficient communication with all colleagues via phone calls and emails. Where work variations occur and first-time fix is not possible, you will liaise with the debrief manager to ensure the repair is re-arranged appropriately with the correct time, material, and resource to ensure customer satisfaction is maintained throughout the repairs process.

You will also have to request the relevant works orders where required to ensure the repairs process is carried out to the highest standard and taken to completion.

What You Will Bring

The successful candidate will be experienced managing workloads in a fast-paced environment with a demonstratable track record in service delivery and scheduling of repairs.

The Planner/ Scheduler will have strong organisational and multi-tasking abilities, with proven capacity to handle complex situations and meet key deadlines.

You will be positive, adaptable, and able to work effectively independently and within a team. Excellent problem-solving skills and a commitment to achieving objectives is essential in this role. You will also be a strong communicator, able to liaise effectively with key stakeholders to ensure excellent customer service is provided.