Repairs Planner: Engineer Scheduling & Customer Service

Sureserve Group; Glasgow; Presencial; GBP 27.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension scheme

Life assurance

Flexible benefits scheme

29 days annual leave

Employee assistance programme

Descripción de la vacante

Sureserve Group is seeking a proactive Repairs Planner to join our Glasgow office. You will coordinate repairs and maintenance appointments, ensuring engineers are deployed efficiently and customers receive exemplary service.

With a team of hundreds across the UK, you will manage diaries, allocate work by skills and priority, and respond swiftly to emergencies. The role offers 37.5 hours per week, a pension scheme, life assurance, and flexible benefits.

Formación

• Experience in scheduling, planning, or coordination roles.
• Proficient in scheduling systems and Microsoft Office applications.
• Strong communication skills with customers, engineers and stakeholders.

Responsabilidades

• Schedule and coordinate repair, maintenance, and servicing appointments.
• Manage engineer diaries, workload, and capacity to maximise productivity.
• Allocate work efficiently based on location, skills, and priority.
• Handle customer enquiries and provide appointment updates.
• Raise jobs, book appointments, and maintain accurate records.
• Respond to emergency works and reschedule appointments as required.
• Work closely with engineers and operational teams to deliver excellent service.

Conocimientos

Scheduling experience

Planning & coordination

Microsoft Office

Customer communication

Multi-priority management

Problem solving

Scheduling software

Herramientas

Scheduling software

Descripción del empleo

Sureserve Group is seeking a proactive Repairs Planner to join our Glasgow office. You will coordinate repairs and maintenance appointments, ensuring engineers are deployed efficiently and customers receive exemplary service.

With a team of hundreds across the UK, you will manage diaries, allocate work by skills and priority, and respond swiftly to emergencies. The role offers 37.5 hours per week, a pension scheme, life assurance, and flexible benefits.