Repairs Scheduling Lead - Customer Experience & Ops

Essential Employment; Stevenage; On-site; GBP 32,000 - 46,000; Full time

Job summary

Essential Employment in Stevenage is seeking a Repairs Scheduling Manager to lead a high-performing team of Repair Planners, Team Leaders and Planners in a temporary role. You will manage repair appointments and ensure customer service is outstanding.

Working with Contact Centres, Digital teams and field operatives, you will drive consistent ways of working, improve scheduling efficiency and shape the customer experience from first contact to repair completion.

Job description

Essential Employment in Stevenage is seeking a Repairs Scheduling Manager to lead a high-performing team of Repair Planners, Team Leaders and Planners in a temporary role. You will manage repair appointments and ensure customer service is outstanding.

Working with Contact Centres, Digital teams and field operatives, you will drive consistent ways of working, improve scheduling efficiency and shape the customer experience from first contact to repair completion.