Repairs Planner

BDS (Northern) Limited; Havant; Híbrido; GBP 26 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Resumo da oferta

BDS Recruitment seeks a Repairs Planner for our client’s property services team in Havant to coordinate responsive repairs scheduling and provide high-quality planning support.

This temporary ongoing role is 40 hours a week, with a hybrid working model (office + home). The planner will manage operatives' schedules, arrange appointments, record data accurately, and communicate clearly with residents and internal teams to ensure service standards.

Qualificações

• Experience in a customer-focused environment.
• Experience working to targets and service standards.
• Excellent verbal and written communication skills.
• Proven ability to record data accurately and maintain databases.

Responsabilidades

• Coordinate day-to-day scheduling of responsive repairs operatives.
• Book and reschedule appointments to suit residents' needs.
• Maintain accurate records and update systems for repair activity tracking.
• Collaborate with residents, operatives and internal teams to ensure clear communication and service quality.

Conhecimentos

Customer-focused

Target-driven

Communication skills

Data recording

Descrição da oferta de emprego

BDS Recruitment are looing for a Repairs Planner to join our clients property services team in Havant, providing a high-quality planning and coordination service to support their Responsive Repairs operation.

This is a temporary ongoing role that could lead to permanent for the right peron, working 40 hours per week across operational hours of 8:00 am to 7:00 pm, Monday to Friday.The role offers a hybrid working model, combining office and home working.

You will play a key role in coordinating the day-to-day scheduling of Responsive Repairs Operatives, ensuring work is planned efficiently and appointments are arranged to meet the needs of residents.

The role involves managing operatives' schedules, booking and rescheduling appointments, maintaining accurate records, and updating systems to ensure repair activities are effectively monitored and tracked.

Working closely with residents, operatives and internal teams, you will help ensure clear communication, effective job allocation and a high standard of customer service. You will also contribute to the continuous improvement of service delivery and operational performance.

Essential Requirements Of The Role

• Experience working in a customer-focused environment.
• Experience of working to agreed performance targets and service standards.
• Excellent verbal and written communication skills.
• Proven ability to work methodically, follow established procedures, and accurately record data and information.
• Experience using databases and maintaining accurate records.