Repairs Scheduler & Customer-Focused Planner

5 Star Recruitment; Sutton; On-site; GBP 26,000 - 38,000; Full time

Job summary

5 Star Recruitment is seeking a Repairs Planner to coordinate and schedule responsive repair work, using the in-house appointments system, and liaise with stakeholders to ensure turnaround times. The role requires excellent customer service, strong time management, planning and organisational skills, and the ability to work under pressure in a DLO environment.

You will work independently with limited supervision, contributing to SHP's reputation through effective decision-making and clear

Qualifications

• Strong time management, planning and organisational skills.
• Experience working in a pressurised environment.
• Experience in DLO environment preferred.
• Excellent written and verbal communication.

Responsibilities

• Schedule repairs using in-house systems to ensure quick turnaround.
• Coordinate with surveyors, Contract Managers and field staff for job completion.
• Provide high-quality customer service and update stakeholders.
• Monitor progress and adapt schedules to changing requirements.

Job description

5 Star Recruitment is seeking a Repairs Planner to coordinate and schedule responsive repair work, using the in-house appointments system, and liaise with stakeholders to ensure turnaround times. The role requires excellent customer service, strong time management, planning and organisational skills, and the ability to work under pressure in a DLO environment.

You will work independently with limited supervision, contributing to SHP's reputation through effective decision-making and clear