Repairs Planner

Sureserve Group; Glasgow; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Flexible benefits scheme

29 days annual leave

Employee assistance programme

Job summary

Sureserve Group is seeking a proactive Repairs Planner to join our Glasgow office. You will coordinate repairs and maintenance appointments, ensuring engineers are deployed efficiently and customers receive exemplary service.

With a team of hundreds across the UK, you will manage diaries, allocate work by skills and priority, and respond swiftly to emergencies. The role offers 37.5 hours per week, a pension scheme, life assurance, and flexible benefits.

Qualifications

• Experience in scheduling, planning, or coordination roles.
• Proficient in scheduling systems and Microsoft Office applications.
• Strong communication skills with customers, engineers and stakeholders.

Responsibilities

• Schedule and coordinate repair, maintenance, and servicing appointments.
• Manage engineer diaries, workload, and capacity to maximise productivity.
• Allocate work efficiently based on location, skills, and priority.
• Handle customer enquiries and provide appointment updates.
• Raise jobs, book appointments, and maintain accurate records.
• Respond to emergency works and reschedule appointments as required.
• Work closely with engineers and operational teams to deliver excellent service.

Skills

Scheduling experience

Planning & coordination

Microsoft Office

Customer communication

Multi-priority management

Problem solving

Scheduling software

Tools

Scheduling software

Job description

We have an exciting opportunity for a proactive and organised Repairs Planner to join our Glasgow office. You'll play a key role in coordinating repairs and maintenance appointments, ensuring engineers are deployed efficiently while delivering an excellent service to customers.

At Sureserve Energy Services UK excellence is not just an expectation; it's our standard. With a driven team of over 750 professionals, we are at the forefront of providing stellar asset and energy services across the UK.

Key Responsibilities

• Schedule and coordinate repair, maintenance, and servicing appointments.

• Manage engineer diaries, workload, and capacity to maximise productivity.

• Allocate work efficiently based on location, skills, and priority.

• Handle customer enquiries and provide appointment updates.

• Raise jobs, book appointments, and maintain accurate records.

• Respond to emergency works and reschedule appointments as required.

• Work closely with engineers and operational teams to deliver excellent service.

Skills & Experience

• Experience in scheduling, planning, or coordination roles, ideally within housing, maintenance, or facilities management.

• Proficient in scheduling systems and Microsoft Office applications.

• Strong communication skills with the confidence to engage with customers, engineers, and stakeholders at all levels.

• Highly organised, with the ability to manage multiple priorities in a fast-paced environment.

• A proactive problem-solver who remains calm under pressure.

• Adaptable, flexible, and able to respond quickly to changing demands.

Our package:

• £26,800 - £27,600/year

• 37.5 per week (Monday to Friday).

• Pension scheme and family benefits.

• Life assurance & access to flexible benefits scheme (bike to work scheme, healthcare cash plan).

• 29 days annual leave (Inc. statutory bank holidays and Christmas and New Year Closure!)

• Employee assistance programme with 24 hours telephone and online access

• Generous recommend a friend scheme.

• Sureserve Group Legends scheme, with a reward for the ultimate legend!

• Employee engagement events to bring together colleagues and families.

About Sureserve:

At Sureserve, excellence is not just an expectation; it's our standard. With a driven team of nearly 600 professionals, we are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

Working with an Equal Opportunity Employer

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Please note, Eligibility to work in the UK is required, and candidates will undergo employment screening prior to starting employment.