Repairs Scheduler: Customer‑Focused Planner

Mears Group PLC; Cambridgeshire and Peterborough; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Company Sick Pay

Life Assurance

Pension contribution 5% employee 3% ER

25 days annual leave

Employee Assistance Programme

Mears Rewards discounts

Annual Mears Fun Day

Volunteering leave

Cycle to Work Scheme

Share save scheme

Recognition and long service awards

Learning and development opportunities

Career progression opportunities

Occupational health support

Green car scheme with Tusker

Inclusive workplace networks

Job summary

Mears Group PLC in Cambridge is seeking a proactive Planner to schedule repairs and allocate works to operatives within the local repairs team. You will serve as the key link between residents, operatives and colleagues, ensuring a customer-focused, timely repairs service.

The role requires strong IT and planning skills, experience with ICT scheduling tools, and the ability to manage multiple tasks in a fast-paced environment, while upholding safety and quality standards.

Qualifications

• GCSE (or equivalent) in English & Maths.
• Experience working in a fast-paced, pressurised environment.
• Strong IT skills with the ability to use job management and scheduling systems.
• Excellent time management, organisational and communication skills.
• Customer-first approach with the ability to handle challenging situations.
• Knowledge of repairs and maintenance processes.
• Experience scheduling and planning multi-trade repairs using an ICT appointing tool.

Responsibilities

• Schedule operatives and subcontractors to ensure resources are used effectively and repairs are delivered on time.
• Monitor and update repair jobs daily, including appointments, follow-on works, and overdue tasks.
• Support the use of IT systems, ensuring operatives update their PDAs and schedule of rates are entered correctly.
• Communicate clearly and professionally with residents, operatives, and stakeholders to keep everyone informed.
• Work closely with administrators, supervisors, and contractors to ensure a seamless service.
• Cover for other planners when needed and attend meetings or training sessions as required.
• Follow company policies and Health & Safety requirements at all times.
• Assist with reporting and performance monitoring to ensure KPIs and targets are met.
• Help prioritise emergency and urgent jobs to minimise disruption for residents.
• Maintain accurate records, data, and documentation for audits and compliance.
• Support continuous service improvements by suggesting ways to streamline planning and scheduling.
• Provide general administrative support to the repairs team when required

Skills

Time management

Communication

Customer-focused

Organisational skills

Team coordination

Education

GCSE English & Maths

Tools

ICT appointing tool

Job description

Mears Group PLC in Cambridge is seeking a proactive Planner to schedule repairs and allocate works to operatives within the local repairs team. You will serve as the key link between residents, operatives and colleagues, ensuring a customer-focused, timely repairs service.

The role requires strong IT and planning skills, experience with ICT scheduling tools, and the ability to manage multiple tasks in a fast-paced environment, while upholding safety and quality standards.