Repairs Scheduler & Operations Planner

Ganymede Solutions Limited; Chertsey; On-site; GBP 26,000 - 30,000; Full time

Job summary

Ganymede Solutions Limited is seeking a Scheduler / Repairs Planner to join its busy office-based team in the UK. You will organise repairs, book appointments and keep day-to-day maintenance activity running smoothly.

This role involves talking to residents, operatives and internal teams, managing a high workload and adapting to changing priorities while maintaining accurate records. Previous experience in social housing or property maintenance is preferred.

Qualifications

• Experience planning or scheduling responsive repairs.
• Good knowledge of SOR codes used in repairs and maintenance.
• Experience handling high volumes of jobs and changing priorities.
• Comfortable communicating with customers and residents, including vulnerable residents.
• Ability to prioritise emergency and urgent repairs alongside planned workloads.
• Strong organisational skills and record-keeping.
• Experience using MS Office and job management/scheduling systems.

Responsibilities

• Book repair and maintenance appointments.
• Work with SOR codes as part of the repairs process.
• Schedule operatives and coordinate daily workloads.
• Speak with tenants and residents over the phone.
• Rearrange appointments when priorities change.
• Update job information and keep records accurate.
• Liaise with engineers, tradespeople and operational teams.
• Resolve scheduling clashes and missed appointments.
• Support urgent and reactive works.
• Keep customers updated on appointment times and changes.

Skills

Scheduling

Organised

Phone communication

Customer service

Tools

Microsoft Office

Job management system

Scheduling software

Job description

Ganymede Solutions Limited is seeking a Scheduler / Repairs Planner to join its busy office-based team in the UK. You will organise repairs, book appointments and keep day-to-day maintenance activity running smoothly.

This role involves talking to residents, operatives and internal teams, managing a high workload and adapting to changing priorities while maintaining accurate records. Previous experience in social housing or property maintenance is preferred.