Repairs Planner

Regenda Group; St Helens; Hybrid; GBP 27,000; Full time

Job summary

A leading maintenance organization in St Helens is looking for a Repairs Planner to oversee daily activities of their field workforce. This role requires strong communication and organizational skills, alongside a good working knowledge of relevant systems like Orchard Housing. The job offers a competitive salary and flexible working patterns, ensuring a high standard of customer service while maintaining scheduling and communication with all parties involved.

Benefits

27 days paid annual leave

Flexible working options

Employee Assistance Programme

Learning and development opportunities

Qualifications

• Good knowledge of Orchard Housing, DRS and Agile365.
• Strong communication skills both written and verbally.
• Organisational skills with ability to prioritise workloads.
• Technical knowledge related to Gas and Electrical servicing.

Responsibilities

• Coordinate daily activities of M&Y’s field workforce.
• Manage scheduling system and ensure timely appointments.
• Ensure effective communication about work progress.

Skills

Knowledge of Orchard Housing

Communication skills

Organisational skills

Financial awareness

Keyboard skills

Technical knowledge of Gas and Electrical servicing

Experience in customer-facing roles

Ability to multi-task

Job description

• Annual salary of £26,805
• Permanent role
• Full-time (37 hours), part-time and flexible working patterns available
• St Helens office base, hybrid working

Please Note: We are not using recruitment agencies for this position. All applicants should apply directly through the Regenda Website. Any applications submitted through agencies will not be considered.

Proposed Interview Date: W/C 12th January

The role

As a Repairs Planner, you will need to coordinate the daily activities of M&Y’s field workforce. In doing so, you will provide a high quality, customer focused maintenance service that ensures compliance with relevant safety and building legislation. You will be responsible for managing the scheduling system and ensuring that appointments are made within agreed timescales and views are monitored and kept up to date. You will also be responsible for rescheduling jobs if necessary and communicating any changes with the relevant parties. You will also need to ensure that operatives are communicating in a timely and effective manner about progress of work. This will involve a high level of communication with our operatives, staff, managers and customers ensuring a high standard of customer service.

The right fit

• A good working knowledge of Orchard Housing, DRS and Agile365.
• Administrative experience is advantageous.
• Financial awareness of cost and income comparison and ability to identify Value for Money (VFM).
• You’ll have strong communication skills both written and verbally.
• You will need organisational and planning skills and ability to prioritise workloads.
• You will be required to multi-task and work without supervision as well as part of a team.
• Keyboard skills and knowledge of Windows and specialist supportive software and vehicle tracking and management system.
• You will need strong written and verbal communication skills.
• Technical knowledge associated with Gas and Electrical cyclical servicing and repairs.
• Experience of working in a customer facing environment.
• Experience of working within a construction / maintenance services environment.
• The post holder may on occasion be required to travel to other offices and therefore the ability to travel to other offices and locations which may not be easily accessible by public transport.

Who we are

M&Y Maintenance and Construction provides responsive repairs, planned works, renewables, facilities management and new build services to clients across the North West.

Over 40 years we’ve grown from a small, family-run business into a multimillion-pound company employing over 200 permanent employees.

M&Y Maintenance and Construction is part of The Regenda Group; we work in places where we can make a difference and operate across the housing and construction sector, in care and support, and in education, training and careers.

Next steps

If you like what you’ve read so far and think you’ve got what it takes to join our team, then apply now with a copy of your CV and a short covering letter detailing why you think you would be a good fit the role.

Our Talent Acquisition team will review your application and will be in touch shortly.

What we offer

M&Y Maintenance and Construction really is a great place to work – and you don’t have to just take our word for it! We’re accredited by Best Companies for our ‘world class’ levels of staff engagement and have been consistently named as one of the Best Companies to Work For in the North West.

We can offer you a working environment where you can enjoy yourself, develop yourself and be yourself and where you really can make a difference to people’s lives.

We also offer a fantastic reward and benefits package which, amongst other things, includes:

• A range of flexible working options.
• 27 days paid annual leave (rising one day per year after 3, 5 and 7 years’ service) in addition to 8 bank holidays.
• 6 additional days for volunteering.
• Long-term and serious illness payment support scheme
• Up to 9% employer’s contribution to the pension scheme (match funded).
• £250 annual ‘Live and Learn’ allowance to spend on learning any new skill.
• Enhanced maternity, paternity and adoption pay schemes.
• Employee Assistance Programme and health and wellbeing initiatives.
• A wide variety of exciting learning and development opportunities.
• Interest free loans to assist with the purchase of tools, computer equipment and travel season tickets.
• Monthly staff lottery scheme.

“We regenerate places and create opportunities for people”

We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from disabled, minority ethnic, LGBT and female candidates as they are currently under-represented within our organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

INDHP