Repairs Planner

Build Recruitment Limited; Croydon; On-site; GBP 100,000 - 125,000; Full time

Job summary

A recruitment agency in Croydon is looking for an organised Repairs Planner to efficiently allocate, schedule, and complete repairs while ensuring high customer satisfaction. This role is perfect for someone with experience in social housing and repairs/maintenance, offering £16.91 per hour with potential for a permanent position.

Qualifications

• Experience within social housing and repairs/maintenance.
• Previous experience in planning and scheduling jobs using a planning system.
• Strong understanding of trades and repair works.

Responsibilities

• Manage the incoming repairs inbox and allocate work.
• Schedule appointments and ensure resources are maximised.
• Use the system to monitor and actively schedule operatives.

Skills

Experience in social housing

Planning and scheduling jobs

Understanding of trades and repair works

Job description

Overview

We are seeking an organised and proactive Repairs Planner to join our team. You will play a key role in ensuring repairs are allocated, scheduled, and completed efficiently, while maintaining high levels of customer satisfaction. This is an excellent opportunity for someone with experience in social housing and repairs/maintenance to step into a fast-paced and rewarding position.

Job Details

Job Title: Repairs Planner

Contract: Temp to Perm

Salary: £16.91 per hour (Umbrella Rate)

Hours: 8:00am – 5:00pm Office-based, full-time

Location: Croydon, CR0 4WQ

Responsibilities

• Manage the incoming repairs inbox, allocating work to operatives and subcontractors.
• Schedule appointments and works effectively, ensuring resources are maximised.
• Use the in-house system to monitor and actively schedule operatives and subcontractors.
• Handle complex repairs and manage demanding situations, ensuring service recovery and customer satisfaction.
• Take inbound calls and emails, log issues, allocate jobs, and monitor completion progress.
• Provide timely updates to clients and maintain accurate system records.
• Build and maintain effective working relationships with operatives, clients, customers, and suppliers.
• Diagnose and understand repair requests, taking ownership to identify needs and deliver suitable solutions.

Essential Requirements

• Experience within social housing and repairs/maintenance.
• Previous experience in planning and scheduling jobs using a planning system.
• Strong understanding of trades and repair works typically carried out by direct labour staff or subcontractors.
• Knowledge of work-in-progress reduction, jeopardy planning, further works management, and extensions of time.
• Awareness of trade job durations and scheduling requirements.

Why Apply?

This is a fantastic opportunity to join a growing organisation with the potential to secure a permanent role. If you are a strong communicator, highly organised, and have a background in housing repairs and maintenance, we’d love to hear from you.

Apply today or contact Leah Seber at Build Recruitment for more information.