Repairs Operations Leader – Housing Services

Royal Borough of Greenwich; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

The Royal Borough of Greenwich is recruiting an experienced Repairs Operations Manager to lead a high-profile responsive repairs operation for around 25,000 Council homes. The role reports to the Housing and Safer Communities Directorate and emphasizes delivering safe, high-quality, compliant repairs with a resident-focused approach.

Lead a large team (up to 125 staff) and manage significant budgets while driving efficiencies, transformation, and improved resident satisfaction across the

Qualifications

• Senior-level leadership experience in repairs and maintenance within social housing.
• Strong track record of operational service delivery, team leadership, and budget management.
• Ability to work strategically and operationally – leading transformation, driving efficiency, and enhancing resident satisfaction.
• Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.

Responsibilities

• Lead a large multi-disciplinary team delivering responsive repairs across the borough’s housing stock.
• Ensure timely, cost-effective, high-quality delivery of repairs through effective operational control.
• Drive service improvements and champion a culture of accountability, safety and continuous improvement.
• Collaborate across departments and with senior stakeholders to align with housing and sustainability goals.
• Embed customer-centric practices, learning from complaints to improve service delivery.

Skills

Leadership

Budget management

Stakeholder management

Strategic thinking

Job description

The Royal Borough of Greenwich is recruiting an experienced Repairs Operations Manager to lead a high-profile responsive repairs operation for around 25,000 Council homes. The role reports to the Housing and Safer Communities Directorate and emphasizes delivering safe, high-quality, compliant repairs with a resident-focused approach.

Lead a large team (up to 125 staff) and manage significant budgets while driving efficiencies, transformation, and improved resident satisfaction across the