Repairs Operations Manager

Royal Borough of Greenwich; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

The Royal Borough of Greenwich is recruiting an experienced Repairs Operations Manager to lead a high-profile responsive repairs operation for around 25,000 Council homes. The role reports to the Housing and Safer Communities Directorate and emphasizes delivering safe, high-quality, compliant repairs with a resident-focused approach.

Lead a large team (up to 125 staff) and manage significant budgets while driving efficiencies, transformation, and improved resident satisfaction across the

Qualifications

• Senior-level leadership experience in repairs and maintenance within social housing.
• Strong track record of operational service delivery, team leadership, and budget management.
• Ability to work strategically and operationally – leading transformation, driving efficiency, and enhancing resident satisfaction.
• Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.

Responsibilities

• Lead a large multi-disciplinary team delivering responsive repairs across the borough’s housing stock.
• Ensure timely, cost-effective, high-quality delivery of repairs through effective operational control.
• Drive service improvements and champion a culture of accountability, safety and continuous improvement.
• Collaborate across departments and with senior stakeholders to align with housing and sustainability goals.
• Embed customer-centric practices, learning from complaints to improve service delivery.

Skills

Leadership

Budget management

Stakeholder management

Strategic thinking

Job description

The following content displays a map of the jobs location - Birchmere

Job Reference royalgreenwich/TP/1084/1155

Number of Roles:

1

Type of Role:

Permanent

35

Closing Date:

01/11/2026

Job Category:

Housing services

Region / Division:

Directorate:

Housing and Safer Communities

Job Introduction

The repairs team at Royal Greenwich are looking to recruit an experienced and driven Repairs Operations Manager to join their Housing and Safer Communities Directorate.

This is a key leadership role overseeing a high-profile responsive repairs operation covering around 25,000 Council homes. You'll be responsible for leading the delivery of a high-performing, resident-focused repairs service that meets the Council’s strategic aims and ensures homes are safe, high quality, and compliant.

Key Responsibilities: Lead a large, multi-disciplinary team (up to 125 staff) delivering responsive repairs across the borough’s housing stock.

Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.

Drive service improvements and champion a culture of accountability, safety, and continuous improvement.

Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council’s housing and sustainability goals.

Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.

Embed customer-centric practices, learning from complaints and feedback to improve service delivery.

Manage significant budgets, delivering value for money and maximising resource effectiveness.

The Ideal Candidate: Proven senior-level leadership experience in repairs and maintenance within the social housing sector.

Strong track record of operational service delivery, team leadership, and budget management.

Ability to work strategically and operationally – leading transformation, driving efficiency, and enhancing resident satisfaction.

Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.

Excellent stakeholder management, communication, and problem-solving skills. Passionate about public service and improving the lives of residents in Greenwich.

This is an exciting opportunity to take the lead in shaping the future of housing repairs within one of London’s most forward-thinking local authorities.

Diversity Statement:

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Early Advert Close:

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored:

Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification . We need to have this information in order to consider your application.

Salary:

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values:

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.