Senior Repairs Operations Leader – Social Housing

Royal Borough of Greenwich; Greenwich; On-site; GBP 65,000 - 85,000; Full time

Job summary

Royal Borough of Greenwich is seeking an experienced Repairs Operations Manager to lead the responsive repairs service across around 25,000 council homes. You will drive performance, safety, and resident satisfaction, ensuring high-quality, compliant delivery within the Housing and Safer Communities Directorate.

In this senior role you will manage a large multi-disciplinary team, oversee budgets, and work with stakeholders to modernise the service while maintaining value for money and strong

Qualifications

• Senior leadership experience in repairs and maintenance within social housing.
• Proven track record in operational service delivery and budget management.
• Ability to drive transformation, efficiency, and resident satisfaction.
• Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead a large, multi-disciplinary team delivering responsive repairs across the borough's housing stock.
• Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.
• Drive service improvements and champion a culture of accountability, safety, and continuous improvement.
• Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council's housing and sustainability goals.
• Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.
• Embed customer-centric practices, learning from complaints and feedback to improve service delivery.
• Manage significant budgets, delivering value for money and maximising resource effectiveness.

Skills

Senior leadership

Operational service delivery

Budget management

Stakeholder management

Problem-solving

Communication

Public sector experience

Job description

Royal Borough of Greenwich is seeking an experienced Repairs Operations Manager to lead the responsive repairs service across around 25,000 council homes. You will drive performance, safety, and resident satisfaction, ensuring high-quality, compliant delivery within the Housing and Safer Communities Directorate.

In this senior role you will manage a large multi-disciplinary team, oversee budgets, and work with stakeholders to modernise the service while maintaining value for money and strong