Repairs Operations Manager

Civic Recruitment Limited; Greenwich; On-site; GBP 83,000 - 120,000; Full time

Job summary

Civic Recruitment Limited is seeking an experienced Repairs Operations Manager in Greenwich to oversee the Council's responsive repairs service for occupied properties. You will lead a large-scale operation across around 25,000 council homes, driving quality, safety and timely delivery.

The role focuses on strategic planning, performance management and workforce development, with 35 hours per week and a 3-month contract with a local authority.

Qualifications

• Significant management experience in housing, property maintenance, repairs, construction, or similar operations.
• Experience leading large multi-disciplinary repairs and maintenance operations.
• Proven budget management, forecasting and cost control capabilities.
• Track record of delivering high-quality, compliant housing services.

Responsibilities

• Direct and manage the responsive repairs service for occupied Council properties.
• Supervise a multi-disciplinary repairs operation covering around 25,000 properties.
• Ensure repairs are completed safely, efficiently, and to high standards within timelines.
• Collaborate with operational teams and DLO services for delivery.
• Monitor performance through planning, performance management and continuous improvement.
• Manage and develop a large operational workforce, including up to 6 direct reports and about 125 indirect reports.
• Lead recruitment, retention, performance management and workforce development.
• Foster a positive, customer-focused, high-performance culture.
• Support apprenticeships, mentoring, coaching and career development opportunities.

Skills

Housing management

Leadership

Budgeting

Operational leadership

Job description

Contract | Civic Recruitment Limited | United Kingdom

Posted On 18/09/2026

Job Information

Interim & Executive Management

City Greenwich

Province Greenwich

Postal Code SE10

Job Description

3 months contract with a local authority

Summary

• The Repairs Operations Manager plays a crucial role in overseeing the Council's responsive repairs service for occupied properties. This position ensures that residents live in homes that are safe, well-maintained, and compliant with all statutory and quality standards. The manager will lead a large-scale operation, delivering top-notch repairs and maintenance services across approximately 25,000 Council properties.

Responsibilities

• Direct and manage the responsive repairs service for occupied Council properties.
• Supervise a multi-disciplinary repairs operation covering around 25,000 properties.
• Ensure repairs are conducted safely, efficiently, and to a high standard within agreed timelines.
• Collaborate with operational teams and Direct Labour Organisation (DLO) services for effective service delivery.
• Monitor and enhance service performance through strategic planning, performance management, and continuous improvement efforts.
• Manage and develop a substantial operational workforce, including up to 6 direct reports and about 125 indirect reports.
• Lead activities related to recruitment, retention, performance management, and workforce development.Establish clear objectives and performance standards for teams, ensuring accountability.
• Foster a positive, customer-focused, and high-performance culture.
• Support apprenticeships, mentoring, coaching, and career development opportunities.

Requirements

• Significant management experience in housing, property maintenance, repairs, construction, or a similar operational environment.
• Extensive experience in managing large multi-disciplinary teams and complex service operations.
• Proven expertise in budget management, financial planning, cost control, and forecasting.
• Relevant professional experience demonstrating the required level of operational and leadership capability.

Additional Information

• Contract Duration: 3 months with a local authority
• Working Hours: 35 hours per week
• Application Note: Pay rate is negotiable. Please specify your desired Umbrella Rate on the CV.
• Urgency: The role closes soon, apply ASAP.