Repairs Operations Manager

Royal Borough of Greenwich; Greenwich; On-site; GBP 65,000 - 85,000; Full time

Job summary

Royal Borough of Greenwich is seeking an experienced Repairs Operations Manager to lead the responsive repairs service across around 25,000 council homes. You will drive performance, safety, and resident satisfaction, ensuring high-quality, compliant delivery within the Housing and Safer Communities Directorate.

In this senior role you will manage a large multi-disciplinary team, oversee budgets, and work with stakeholders to modernise the service while maintaining value for money and strong

Qualifications

• Senior leadership experience in repairs and maintenance within social housing.
• Proven track record in operational service delivery and budget management.
• Ability to drive transformation, efficiency, and resident satisfaction.
• Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.
• Excellent stakeholder management and communication skills.

Responsibilities

• Lead a large, multi-disciplinary team delivering responsive repairs across the borough's housing stock.
• Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.
• Drive service improvements and champion a culture of accountability, safety, and continuous improvement.
• Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council's housing and sustainability goals.
• Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.
• Embed customer-centric practices, learning from complaints and feedback to improve service delivery.
• Manage significant budgets, delivering value for money and maximising resource effectiveness.

Skills

Senior leadership

Operational service delivery

Budget management

Stakeholder management

Problem-solving

Communication

Public sector experience

Job description

Job Introduction

The repairs team at Royal Greenwich are looking to recruit an experienced and driven Repairs Operations Manager to join their Housing and Safer Communities Directorate.

This is a key leadership role overseeing a high-profile responsive repairs operation covering around 25,000 Council homes. You'll be responsible for leading the delivery of a high-performing, resident-focused repairs service that meets the Council's strategic aims and ensures homes are safe, high quality, and compliant.

Key Responsibilities

• Lead a large, multi-disciplinary team (up to 125 staff) delivering responsive repairs across the borough's housing stock.
• Ensure timely, cost-effective, and high-quality delivery of repairs through effective operational control and management.
• Drive service improvements and champion a culture of accountability, safety, and continuous improvement.
• Work collaboratively across departments and with senior stakeholders to deliver outcomes aligned with the Council's housing and sustainability goals.
• Ensure compliance with all relevant legislation, regulatory expectations, and health & safety standards.
• Embed customer-centric practices, learning from complaints and feedback to improve service delivery.
• Manage significant budgets, delivering value for money and maximising resource effectiveness.

The Ideal Candidate

• Proven senior-level leadership experience in repairs and maintenance within the social housing sector.
• Strong track record of operational service delivery, team leadership, and budget management.
• Ability to work strategically and operationally - leading transformation, driving efficiency, and enhancing resident satisfaction.
• Comprehensive understanding of housing legislation, regulatory requirements, and safety standards.
• Excellent stakeholder management, communication, and problem-solving skills. Passionate about public service and improving the lives of residents in Greenwich.

This is an exciting opportunity to take the lead in shaping the future of housing repairs within one of London's most forward-thinking local authorities.

Diversity Statement

Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close

All vacancies close at midnight unless otherwise stated.

Early Advert Close

Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

Salary

Salaries advertised are for a standard working week of 35 hours unless otherwise stated. Please use this 'Salary Calculator to help you calculate a pro rata salary.

Our Staff Values

Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.

Attached documents

• Repairs Operations Manager_Job Description and Person Specification V2.pdf