Repairs Operations Lead - Customer-Focused, Hybrid

Lewisham Youth Service; Greater London; Hybrid; GBP 52,000 - 70,000; Full time

Job summary

Lewisham Council seeks a Repairs Operations Manager to lead the Direct Labour Organisation, delivering a high‑quality, customer‑focused repairs service across residents' homes. You will set professional standards and drive performance to ensure reliable and respectful service at every interaction.

The role requires hands‑on leadership, resilience under pressure and a strong commitment to safeguarding residents, equality and continuous improvement in service delivery, with a hybrid working

Qualifications

• We are looking for a visible, customer‑focused leader who sets and upholds clear professional standards across a Direct Labour Organisation.
• Hands-on and operationally grounded, calm under pressure.
• Strong commitment to customer service, accountability and pride in the service.

Responsibilities

• Lead Lewisham’s Direct Labour Organisation to deliver a high‑quality, customer‑focused repairs service.
• Set clear professional standards and expectations across frontline activity.
• Coach and motivate teams to improve performance and resident experience.

Skills

Visible leader

Customer-focused

People management

Performance management

Job description

Lewisham Council seeks a Repairs Operations Manager to lead the Direct Labour Organisation, delivering a high‑quality, customer‑focused repairs service across residents' homes. You will set professional standards and drive performance to ensure reliable and respectful service at every interaction.

The role requires hands‑on leadership, resilience under pressure and a strong commitment to safeguarding residents, equality and continuous improvement in service delivery, with a hybrid working