Repairs Officer

James Andrews Recruitment Solutions; Croydon; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A UK-based recruitment agency is seeking a Repairs Officer for a 3-month temporary contract in Croydon. This full-time role involves scheduling work efficiently and managing contractor interactions to enhance customer satisfaction. The ideal candidate will have strong administrative support and customer service experience related to repairs and maintenance. Additionally, flexibility, excellent communication skills, and the ability to work under pressure are essential. The position supports hybrid working and operates 35 hours per week, Monday to Friday.

Benefits

Hybrid working

Qualifications

• Strong administrative support experience related to repairs and maintenance.
• Experience in dealing with team correspondence and managing workloads.
• Ability to liaise effectively with internal and external colleagues.

Responsibilities

• Schedule work efficiently as per priority and workstream.
• Daily check in with contractors and manage reports to meet SLAs.
• Improve customer satisfaction through effective WIP management.
• Monitor and respond to CRM cases and resident queries.
• Provide administrative support to the Property Services Team.

Skills

Good organisation skills

Excellent communication skills

Good literacy, numeracy and IT skills

Flexibility in meeting conflicting work priorities

Ability to work under pressure

Ability to work on your own initiative

Job description

Our client, based in South London, is currently recruiting for a Repairs Officer on a 3-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable dependent on your experience.

The ideal candidate will have strong administrative support and customer service in relation to repairs and maintenance.

Duties will include (but are not limited to):

• Scheduling work as per priority and workstream efficiently and in a timely manner
• Daily check in with contractors on WIP and working on jeopardy reports to meet SLA’s to residents
• Improving customer satisfaction by WIP management and scheduling to get first-time right-on repairs
• CRM cases and calls monitored and responded to within promised time scales to residents
• Assist with enquiries, including answering the telephone and taking messages when necessary
• Provide strong administrative support to the Property Services Team such as utilising IT software for data management, data entry, filing, assisting with the management of central shared drive for electronic document storage and minute taking
• Assist with processing contractor invoices

Experience required:

• Dealing with team correspondence on a daily basis and other reasonable duties as directed by the Manager / Senior Property Services Officer
• Ensuring effective liaison with internal colleagues across internal and external bodies to ensure a high performing joined up service

Skills, knowledge and expertise required:

• Good organisation skills; able to plan, organise and manage own workload
• Excellent communication skills: able to write clear and concise letters, keep records and carry out all related administration tasks
• Good literacy, numeracy and IT skills
• Demonstrate commitment to residents and the clients and communities
• Flexibility in meeting conflicting work priorities
• Ability to work under pressure and within changing priorities
• An ability to work on your own initiative and as part of the team

Rewards and Benefits:

• Hybrid working

Working hours:

• 35 hours per week
• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.