Repairs Coordinator

Reed Specialist Recruitment; Basildon; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an experienced Repairs Coordinator to join a Social Housing Property Services Team. This role is critical for delivering excellent customer service and managing contractor coordination. Candidates should have experience in customer-centric environments and strong communication skills. The position offers a full-time temporary contract with hybrid working after initial training in the office.

Qualifications

• Proven experience in a customer-centric environment.
• Ability to handle difficult problems and resolve to customer satisfaction.
• Strong IT and case management skills.
• Excellent communication and stakeholder management.

Responsibilities

• Take ownership and coordinate a caseload based on demand.
• Manage contractor and stakeholder relationships through CRM.
• Ensure customer satisfaction by responding to cases within SLAs.
• Enhance service delivery and complaint resolution efficiency.

Skills

Customer-centric approach

Problem-solving

IT skills

Communication

Organisational skills

Job description

Overview

Repairs Coordinator

We are currently seeking two experienced Repairs Coordinators to join a Social Housing Property Services Team. This role is crucial for ensuring the provision of excellent customer service and maximising customer satisfaction through effective case management and contractor coordination.

Job Details

• Job Type: Full-time temp till mid-November
• Location: Pitsea Basildon SS13 (weeks training in the office then moving to hybrid working)
• Pay: £17.85 per hour PAYE OR £22.59 Umbrella per hour

Responsibilities

• Take ownership and coordinate a caseload depending on the current demand and needs of the Property Services Team and wider teams when required.
• Manage contractor and stakeholder relationships effectively through CRM case management.
• Ensure improved customer satisfaction by responding to cases raised within agreed SLAs.
• Enhance the efficiency in the delivery of services and complaint resolution for repairs.
• Handle a variety of tasks simultaneously with excellent attention to detail, moving quickly from one task to another.

Qualifications & Skills

• Proven experience in a customer-centric environment with a commitment to high levels of customer satisfaction.
• Experience in handling a range of difficult problems and resolving these to the customer's satisfaction, exploring alternative options to resolve issues.
• Knowledge of raising and overseeing responsive repairs.
• Strong IT and case management skills.
• Excellent communication skills and the ability to manage stakeholder relationships.
• Attributes such as being proactive, organised, adaptable, approachable, empathetic, and a skilled problem solver.
• Ability to prioritise workload effectively.

How to apply

To apply for the Repairs Handler position, please submit your CV detailing your relevant experience.