Repairs Call Handler

Niyaa People Ltd; Babergh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Repairs Call Handler based in Ipswich. This short-term opportunity offers flexible, hybrid working for those with housing or maintenance call handling experience. You will manage repair requests from tenants, log them, and schedule appointments. Immediate start is required for an 8-week assignment. Ideal for motivated candidates in a fast-paced environment.

Benefits

Flexible hybrid working

35 hours per week

Qualifications

• Experience in a repairs or customer service environment.
• Knowledge of housing systems (e.g. Orchard, Northgate).
• Excellent communication and organisational skills.
• Availability to start immediately and complete the full 8-week term.

Responsibilities

• Take incoming calls from tenants/customers reporting repairs.
• Log repair requests accurately on the system.
• Book appointments and schedule works with contractors.
• Provide clear, timely updates to customers.
• Escalate emergency repairs appropriately.

Skills

Repairs experience

Customer service

Communication skills

Organisational skills

Tools

Orchard

Northgate

Job description

We are currently looking for a Repairs Call Handler, based in Ipswich, to join a dedicated and customer-focused team delivering an efficient and responsive repairs service. This is a fantastic short-term opportunity offering flexible and hybrid working. It's ideal for someone with housing or maintenance call handling experience who thrives in a fast-paced environment.

What's on offer

• Flexible hybrid working
• 35 hours per week, Monday-Friday
• Immediate start for an 8-week assignment

Key Responsibilities of Repairs Call Handler

• Take incoming calls from tenants/customers reporting repairs
• Log repair requests accurately on the system
• Book appointments and schedule works with contractors
• Provide clear, timely updates to customers
• Escalate emergency repairs appropriately

Ideal Candidate for Repairs Call Handler Will Have

• Experience in a repairs or customer service environment
• Knowledge of housing systems (e.g. Orchard, Northgate)
• Excellent communication and organisational skills
• Availability to start immediately and complete the full 8-week term

Think you're the right fit for this Repairs Call Handler role? Apply with your CV today or send it to Lily at (url removed) for a confidential chat.