Repair and Maintenance Planner

idibu; Kidlington; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading utilities provider in the UK seeks a Repair and Maintenance Planner to coordinate repair work across the Thames Valley. This role involves managing schedules, monitoring workloads, and communicating with internal and external teams. Candidates should possess strong organisational skills, good IT abilities, and a proactive mindset. The position offers a salary of up to £29,000, hybrid working options, and various benefits including 24 days of holiday and a generous pension scheme.

Benefits

24 days holiday, increasing with service

Generous Pension Scheme

Performance-related pay

Health and wellbeing benefits

Qualifications

• Ability to manage multiple priorities effectively.
• Experience building relationships with teams and stakeholders.
• Familiarity with clean water networks is desirable.

Responsibilities

• Plan and allocate repair work to teams.
• Manage day-to-day schedules including reactive work.
• Monitor and adjust Gantt plans as needed.
• Circulate schedule updates to Supervisors.
• Raise NST tickets for different work types.
• Review and update permits and housekeeping activities.
• Manage e-digs and ensure work completion.
• Conduct customer call backs as required.
• Communicate changes or risks to stakeholders.

Skills

Strong organisational skills

Good IT skills

Proactive mindset

Confidence building relationships

Job description

This is a great opportunity to join a well‑established and highly experienced planning team, playing a key role in keeping repair and maintenance work running smoothly across the Thames Valley. You will sit at the heart of operations, coordinating field teams, managing schedules, and working closely with both internal and external stakeholders to support essential services.

What you’ll be doing as a Repair and Maintenance Planner

• Planning and allocating repair work to Repair and Maintenance teams.
• Managing day‑to‑day schedules, including reactive and planned work.
• Monitoring Gantt plans and adjusting workloads as priorities change.
• Circulating whereabouts and schedule updates to Supervisors.
• Raising NST tickets to support planned, reactive, and emergency work.
• Reviewing and updating permits and related housekeeping activities.
• Managing e‑digs and in‑day work completion.
• Carrying out customer call backs where required.
• Communicating any changes or risks to Supervisors and key stakeholders.

Base location: Reading, Kemble Court (RG2 6AD) or Kidlington (OX5 1QT). This is a hybrid role with two office days per week on Tuesdays and Wednesdays.

Working hours: 8am to 4pm

What you should bring to the role

• Strong organisational skills with the ability to manage multiple priorities.
• Confidence building effective working relationships with field teams and stakeholders.
• Good IT skills and the ability to pick up new systems quickly.
• A proactive and solutions‑focused mindset.
• An understanding of clean water networks would be desirable but not essential.

What’s in it for you?

• This role will be paid up to £29,000 depending on skills and experience.
• 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
• Generous Pension Scheme through AON.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.