Rental Support Agent

West Riding Recruitment; Pudsey; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading provider of corporate vehicle rentals is seeking a Rental Support Agent in Pudsey, United Kingdom. The role involves engaging with customers and suppliers to provide timely vehicle-rental solutions, ensuring exceptional customer service, and completing administrative tasks. Ideal candidates will possess strong teamwork, problem-solving skills, and a good understanding of customer service. The position offers a chance to grow in the corporate rental industry.

Responsibilities

• Ensure customer calls are handled efficiently and effectively.
• Build rapport with new and existing customers/suppliers.
• Complete all related administration duties.
• Process customers’ rental agreements.
• Support and assist colleagues.
• Liaise with suppliers if necessary.

Skills

Teamwork

Service level agreements

Customer service understanding

Attention to detail

Problem solving attitude

Job description

A vacancy has arisen for a Rental Support Agent within a leading provider of corporate vehicle rentals in the UK.

The principle purpose of the Rental Support Agent role is to liaise with customers and suppliers by a number of methods (telephone, fax live chat and email) top provide timely vehicle-rental solutions, effectively meeting the needs of the customer or company.

The role of the Rental Support Agent involves :

Ensure customer calls are dealt with efficiently and effectively, providing excellent customer service

Quickly build rapport with all new and existing customers / suppliers to retain effective relationships

Complete all related administration duties

Processing customers’ rental agreements

Support and assist colleagues

Liaise and negotiate with external suppliers when necessary

The Rental Support Agent position will suit a person with Skills :

Be able to work successfully within a team

Possess the ability to embrace service level agreements

Have an excellent understanding of customer service, care and support

Excellent attention to detail

Proactive problem solver with can do attitude