Rent Collection Administrator

Foxtons Group Plc; Worcester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A property management company based in Worcester is seeking a Rent Collection Administrator to help manage and collect rental payments for landlords. This pivotal role involves contacting tenants, advising landlords, and sometimes attending court proceedings. The ideal candidate should have strong communication skills and a willingness to excel in a challenging field. The company offers extensive training and career progression opportunities, along with a wellbeing package and a hybrid work model after the initial induction period.

Benefits

Career progression based on performance

Diversity and inclusivity networks

Training and upskilling opportunities

One paid volunteer day

Wellbeing package

Enhanced parental policies

Pension scheme

Qualifications

• Strong communication skills to effectively contact tenants regarding rent.
• Ability to navigate legal procedures related to rent arrears.
• Willingness to learn and master the skills necessary for the role.

Responsibilities

• Contacting tenants who have not paid their rent.
• Attending court proceedings to provide evidence.
• Advising landlords about rent arrears.

Job description

One of the most valuable services Foxtons Property Management and Lettings Support department provides for our landlords is rent collection. This role negotiates challenging situations and protects our landlords’ income when they have not been paid.

Your role as a Rent Collection Administrator is paramount in the relationship Foxtons forges with our landlord clients. You provide the peace of mind that we’ll protect their income – the proof that we get it done for our clients. Our unrivalled training will give you all the tools you need to hone your skills and master the intricate legal landscape around rent arrears. If you have the ambition to become an expert and the drive to follow it through, you will be the professional to confidently deliver top-tier service when it matters most.

Core Responsibilities

• Contacting tenants at set, regular intervals by any and all means available (telephone, email, text) who have not paid their rent to determine the issue and obtain payment
• Ensure intervals are hit to make sure any court proceedings would be successful
• When required, attend court proceedings to provide evidence in cases pertaining to rent arrears
• Advise landlords of rent arrears and keep them informed until receipt of payment
• Provide landlords with clear explanations of procedures, timings, and available option

Benefits

• Meaningful career progression based on your performance, knowledge and attitude, not just your length of service
• Equity, Diversity and Inclusivity networks with Foxtons-funded social events
• Unrivalled training and upskilling opportunities throughout your career
• One paid work day a year to volunteer for a charity of your choice
• Wellbeing package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform
• Enhanced parental policies, including generous shared parental leave
• Pension scheme

This role is based in our Worcester office (WR4) towards the outskirts of the city with excellent transport links from numerous locations. Free onsite parking is provided. This role also includes one day per week working from home (once the initial induction period has passed).