Rent and Service Charge Manager

West Lancashire Borough Council; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A local government authority in the East Midlands is seeking a qualified individual to manage data quality and support service charge processes while ensuring effective communication with customers. The ideal candidate will have a degree or equivalent experience and demonstrate expertise in customer charge setting, team management, and data analysis. Join us to make a real difference in our community with a competitive salary and great benefits.

Benefits

Flexible working

Generous employer pension contribution

Support for personal development

Annual leave entitlement

Qualifications

• Educated to degree level or equivalent.
• Specific knowledge of customer charge setting and processing.
• Experience of completing rent reviews.
• Experience of working with complex data.
• Experience managing a team effectively.
• Experience communicating with finance and non-financial stakeholders.

Responsibilities

• Maintain the quality of core unit and property hierarchy data.
• Support service charge management.
• Communicate rent and service charge reviews to customers.
• Establish processes for property administration and rent reviews.

Skills

Customer charge setting

Data analysis

Communication skills

Team management

Delivering data improvement projects

Education

Degree level qualification or equivalent experience

Job description

Why Us?

It’s time to join West Lancs as we embark on delivering our new and ambitious Vision and Priorities. With a focus on environmental sustainability, generating economic prosperity, building inclusive & healthy communities and financial resilience, we are looking for exceptional candidates to help shape our future. You will be joining an organisation that puts its customers first, takes responsibility and works together with a can-do attitude, all while challenging the status quo to deliver exceptional outcomes for our communities.

Your Role!

You will be responsible for maintaining the highest quality of core unit and property hierarchy, and customer data in our systems. Your role is critical in supporting service charge management and delivering key organisation processes, for example rent reviews, the Statistical Data Return (SDR), and providing the foundation for strong data analysis across the organisation.

Additionally, you will communicate rent and service charge reviews to customers and the organisation, establishing and curating the processes for property administration and rent reviews.

To find out more about West Lancashire Borough Council, please view the attached Role Profile below.

About You!

You will :

• Educated to degree level or equivalent, equivalent experience will be considered.
• Specific knowledge of customer charge setting and processing.
• Experience of completing rent reviews.
• Experience of completing Regulatory Returns.
• Experience of working with complex data.
• Experience of managing and leading a team effectively.
• Experience communicating across both finance and non-financial stakeholder groups.
• Experience delivering data improvements projects

What's in it for you?

We pride ourselves on our friendliness and being a good employer with a range of benefits and employment terms and conditions to suit you. A competitive salary and annual leave entitlement, flexible working, a generous employer pension contribution scheme, work life balance policies, and support for your personal development are just some of the benefits we offer.

If you are eager to be part of a transformative journey and make a tangible impact, West Lancashire Borough Council welcomes your application.