Renewals Representative

Barracuda; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cybersecurity company is hiring for a Renewals position based in Reading, UK. You will manage customer contracts in a hybrid work environment, collaborating with channel partners and achieving revenue targets. The role requires fluency in German and involves creating pricing proposals, documenting activities in Salesforce, and ensuring customer satisfaction. Opportunities for advancement and incentives are available.

Benefits

Equity options

Private healthcare

Career development opportunities

Incentives and awards

Qualifications

• Must be fluent in German (Native / Bilingual).
• Demonstrated ability to achieve targets.
• Proven experience in customer calls and pricing negotiations.

Responsibilities

• Manage an assigned EMEA territory to renew customer contracts.
• Achieve revenue targets through strategic sales planning.
• Qualify and manage renewal opportunities through the sales cycle.
• Document customer activity in Salesforce CRM for forecast accuracy.
• Build strong relationships with channel partners to maximize revenue.
• Analyze previous sales data to create complex pricing proposals.
• Manage contract pipelines proactively for retention goals.
• Collaborate with success and sales teams to ensure customer satisfaction.

Skills

Fluency in German

Organization

Time management

Negotiation

Attention to detail

Mathematical skills

Tools

Salesforce CRM

Job description

Come Join our successful Renewals Team! At Barracuda, we have more than 220,000 organizations worldwide that trust Barracuda to protect them. The EMEA renewals team (30 strong), based in Reading, UK, is responsible for driving industry leading renewal rates across the region. We work in 6 + languages and engage with end users and reseller partners alike. On our team, you will execute strategies to increase customer loyalty, improve renewal retention rates.This position reports into a Renewals Sales Manager and is a hybrid office / home office role

What you’ll be working on

• Responsible for a specific EMEA territory with an assigned set of customer contracts to renew to maintain our high renewal close rate
• Responsible for achieving monthly / quarterly revenue targets by creating and executing a proactive and strategic sales plan
• Qualify renewal opportunities utilizing our sales methodology MEDDICC and manage successfully through the sales cycle
• Use SFDC (Salesforce) CRM to document all customer and partner activity to enable the forecasting of when renewals will be booked and invoiced
• Develop and maintain strong relationships with our channel and partners in your territory to maximize revenue
• Constructing complex pricing proposals by analyzing previous sales data through our CRM and financial system
• Managing your pipeline of customer contracts 90 days in advance (minimum).This includes researching customer license useage and proactively identifying risk points and track and resolve issues to comply with customer retention goals
• Collaborating with customer success, channel and sales teams to understand existing sales motions, identifying special customer issues and ensuring customer satisfaction

What you bring to the role

• Fluency in German, (Native / Bilingual)
• Highly organized, able to prioritize, multitask and have excellent time management skills, and ability to follow set procedures
• Clear track record of achieving targets
• Team orientated
• Proactive approach
• Experience of running customer calls and negotiating pricing with a customer first mindset
• Strong mathematical skills to ensure your ability to create complex pricing proposals
• Strong attention to detail
• Enthusiasm and ability to action constructive feedback, owning your own development growth
• Accountability

What you’ll get from us

Joining a team that has a track record of over achievement, making presidents club, winning monthly MVP awards and other regular incentives. There are opportunities for cross training and the ability to attain your next career step within Barracuda, in addition to equity, in the form of non-qualifying options and private healthcare.