Remote XMO Officer: Drive Experience & Service Excellence

Version 1; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology services provider is looking for an XMO Officer who will support the delivery of experience metrics and enhance service excellence. Key responsibilities include monitoring digital experiences, implementing XLAs, and collaborating across teams. Ideal candidates will have experience in IT support, strong analytical abilities, and a collaborative mindset. This position provides a robust benefits package that prioritizes employee wellbeing and career growth.

Benefits

Quarterly Performance-Related Profit Share

Career Progression and mentorship

Flexible/remote working

Private Healthcare Cover

Gym Discounts

Education assistance

Qualifications

• Experience in IT support, service desk, or user engagement roles.
• Familiarity with experience monitoring tools and reporting.
• Strong analytical and communication skills.

Responsibilities

• Monitor digital experience using performance tools.
• Support implementation of XLAs and VLAs.
• Assist in preparing reports and feedback loops.
• Coordinate training and engagement events.
• Collaborate to resolve experience-impacting issues.

Skills

IT support

User engagement

Analytical skills

Communication skills

Collaboration

Tools

Experience monitoring tools

ITIL processes knowledge

Job description

A leading technology services provider is looking for an XMO Officer who will support the delivery of experience metrics and enhance service excellence. Key responsibilities include monitoring digital experiences, implementing XLAs, and collaborating across teams. Ideal candidates will have experience in IT support, strong analytical abilities, and a collaborative mindset. This position provides a robust benefits package that prioritizes employee wellbeing and career growth.