Remote Welsh-Speaking Customer Service Advisor

Confidential; Conwy; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Comprehensive training

Shadowing before start

Mental Health & Wellbeing services

Employee Assistance Programme

Job summary

Confidential is seeking a Customer Service Advisor to work from home on a temporary basis. You will manage inbound and outbound calls, ensuring high-quality customer engagement while updating records in the client database.

Fluency in Welsh is essential, along with strong communication skills and the ability to thrive in a fast-paced environment. Training and support are provided to help you excel in this pivotal role.

Qualifications

• Fluent in Welsh (written and verbal).
• Experience in a customer service environment is desirable.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle inbound and outbound calls with a calm, courteous approach.
• Address customer queries with accuracy and provide clear, guideline-based responses.
• Identify complex queries and escalate as needed for resolution.
• Keep client database up to date with accurate information.
• Aim to prevent avoidable complaints through proactive conversations.

Skills

Welsh language

Excellent communication

Fast-paced environment

Timekeeping

Basic IT skills

Customer service experience

Job description

Confidential is seeking a Customer Service Advisor to work from home on a temporary basis. You will manage inbound and outbound calls, ensuring high-quality customer engagement while updating records in the client database.

Fluency in Welsh is essential, along with strong communication skills and the ability to thrive in a fast-paced environment. Training and support are provided to help you excel in this pivotal role.