Contact Centre Agent - Welsh Speaking and Writing

Confidential; Conwy; Remote; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Comprehensive training

Shadowing before start

Mental Health & Wellbeing services

Employee Assistance Programme

Job summary

Confidential is seeking a Customer Service Advisor to work from home on a temporary basis. You will manage inbound and outbound calls, ensuring high-quality customer engagement while updating records in the client database.

Fluency in Welsh is essential, along with strong communication skills and the ability to thrive in a fast-paced environment. Training and support are provided to help you excel in this pivotal role.

Qualifications

• Fluent in Welsh (written and verbal).
• Experience in a customer service environment is desirable.
• Ability to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Handle inbound and outbound calls with a calm, courteous approach.
• Address customer queries with accuracy and provide clear, guideline-based responses.
• Identify complex queries and escalate as needed for resolution.
• Keep client database up to date with accurate information.
• Aim to prevent avoidable complaints through proactive conversations.

Skills

Welsh language

Excellent communication

Fast-paced environment

Timekeeping

Basic IT skills

Customer service experience

Job description

Job Advertisement: Customer Service Advisor (Temporary)

Location: Work from Home
Contract Type: Temporary
Working Pattern: Full Time

Working Hours:

Your shifts will rotate on a six-week basis, covering the hours of Monday to Friday (No Saturday shifts)

Are you passionate about providing exceptional customer service? Do you speak and write fluent Welsh? If so, we have an exciting opportunity for you to join our team as a Customer Service Advisor!

As a pivotal part of our organisation, you'll be the first point of contact for our customers, handling both inbound and outbound calls. Your calm and considered approach will help provide essential support and guidance when our customers need it most.

What You'll Do:

• Manage inbound calls and address customer queries with precision.
• Engage in high-quality conversations to prevent avoidable complaints.
• Identify complex queries and elevate them as necessary for fair resolution.
• Provide clear and efficient responses in line with company guidelines.
• Accurately update our client database with key information.

What You Bring:

• Fluent in Welsh (both written and verbal).
• Excellent communication skills.
• Experience in a fast-paced environment.
• Strong timekeeping abilities.
• Basic IT skills.
• Prior experience in a customer service environment is a plus!

Why Join Us?

We value our employees and offer a supportive work culture that prioritises your well-being. Here's what you can expect:

• Comprehensive training and shadowing before you start fielding calls.
• A friendly team environment that encourages growth and support.
• Access to our Mental Health & Wellbeing services and inclusive support networks.
• Employee Assistance Programme for additional support.

Requirements:

• Full valid passport.
• Two proof of addresses.
• Proof of national insurance (P45/P60 or payslip).
• A Basic DBS check will be required.

We look forward to welcoming you on board!