Remote UK Field Service Manager - Retail Tech & AI, Stock

Focal Systems; Crawley; Remoto; GBP 45.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary & stock option

Pension

Sick leave

Parental leave

Learning & development budget

Generous PTO

Descrizione del lavoro

Focal Systems is seeking a proactive Field Service Manager to support UK operations, overseeing store installations, managing contractors and internal teams, maintaining SLAs, and ensuring projects are completed to high standards. A valid UK driving licence and reliable vehicle are required.

The role focuses on coordinating installations, improving efficiency, and maintaining excellent customer relationships while traveling to client sites as needed within the UK.

Competenze

• Proven experience in field service management, installations, or related industry.
• Strong leadership and team management skills.
• Ability to coordinate multiple projects and teams across various locations.
• Excellent problem-solving, time management, and organisational abilities.

Mansioni

• Oversee and coordinate all store installations, ensuring on-time delivery and budgets.
• Manage all SLAs within the responsible regions.
• Ensure projects/renovations finish on time and within budget; report updates to stakeholders.
• Lead Team Leads; ensure staffing and training.
• Conduct interviews and hiring decisions in responsible regions.
• Provide ongoing training and professional development for teams.
• Manage performance and apply disciplinary procedures as required.
• Communicate with clients, vendors and internal teams for smooth operations.
• Coordinate with external contractors for additional labour and feedback on performance.
• Conduct site visits to verify quality and compliance with standards.
• Implement and enforce safety procedures and company policies for field teams.
• Manage inventory for regions to ensure equipment on hand.
• Travel to customer sites for installations and maintenance.

Conoscenze

Field service management

Leadership

Communication

Time management

Organisational skills

Travel readiness

Strumenti

Google Workspace

Descrizione del lavoro

Focal Systems is seeking a proactive Field Service Manager to support UK operations, overseeing store installations, managing contractors and internal teams, maintaining SLAs, and ensuring projects are completed to high standards. A valid UK driving licence and reliable vehicle are required.

The role focuses on coordinating installations, improving efficiency, and maintaining excellent customer relationships while traveling to client sites as needed within the UK.